Licia-Gene Nyman

My role is to provided office administration and clerical support for (SHERQ) Safety Health Environment Risk Quality Component; focusing mainly on quality assurance, occupational health and safety, and infection prevention control.

Quality Assurance

•Providing Office Administration and clerical assistance for the SHERQ Component

•Inclusive of IPC(Infection Prevention Control) and OHS(Occupational Health and Safety) at BRG, WCRC, and OPC Health Facilities.

•Handle all frontline enquiries in the absence of the QA Manager and communicate effectively to all role players.

•Capturing and percentage calculations

•Capturing all relevant QA, IPC and OHS data

•Support in Client Satisfaction

•Conduct Waiting Time Surveillance

•Ideal Hospital Surveillance

•Utilize Clinicom for patient information

•Assistance with Hand hygiene and other IPC/QA related awareness campaigns

•Setting up of meetings

•Collecting of complaints/compliments/suggestions from ccs boxes •Drawing of folders for investigations of complaints and Patient Safety Incidents.

•Filling and record-keeping for auditing trails

•Monthly,quarterly, semester, and annual submissions of statistical data (Percentages/ rates).

Occupational Health and Safety

•TB Screening of staff

•Hep B screenings of staff

•Fit Tests for staff

•Health Risk assessments

•Facility TB Risk assessments

•OHS Committee compliance tracking

•Occupational injuries and diseases

•Hazard risks assessments

•Any other relevant OHS data

•Ensure Reference numbers where indicated (PSI) are recorded on all documentation and reflect in all registers

•Ensure source documentation correspond with registers

Infection Prevention Control

•Capture and filling of Hospital Acquired Infections

•CAUTI for Best Care Always (BCA)

•Alert Organisms –

•Hand Hygiene Audit and campaign support

•Process Notifiable diseases

•Uterlization of Clinicom, SINJANI, and Ideal Hospital: (IH) complaints and compliments and adverse incidents / PSI guidelines- as listed above.

•Draft National Guideline for Management of Patient Waiting Times at Health Facilities.

•All electronic registers and statistical data correctly updated and submitted by due dates.

•Perform data quality checks

•Research data - Medical surveillance/outbreaks - Any other relevant IPC data

• Managed incoming and outgoing telephone calls with internal and external clients.
• Transferred calls to relevant extensions after verifying caller identity.
• Assisted walk-in clients by providing accurate information and guidance.
• Conveyed messages promptly to relevant staff members.
• Updated clients regarding their requests when officials were unavailable.
• Maintained records of all employee telephone accounts and important inquiries.
• Compiled monthly reports on telephone usage and follow-ups on outstanding accounts.
• Activated answering service and reported telephone faults to supervisor.
• Streamlined communication systems for enhanced internal coordination.
• Assisted with administrative duties, enhancing office productivity.
• Managed switchboard operations, improving efficiency in call routing.

• Supported supervisor in monitoring compliance and resource efficiency for Presidential Youth Employment Initiative project.
• Compiled accurate data for information systems, ensuring integrity and accessibility.
• Created and maintained information databases using MS Word, MS Excel, Google Drive, and relevant government systems.
• Facilitated telecommunication with West Coast schools to address compliance issues and enquiries.
• Organised and filed resource documentation for schools, including guidelines and essential information.
• Managed recordkeeping and document scanning to streamline administrative processes.
• Escalated grievances promptly to ensure timely resolution.
• Collaborated on project management tasks, ensuring timely completion of assignments.
• Provided administrative support to senior staff members, aiding in daily operations.

• Updated payment processes for incomplete or inaccurate deliveries, adhering to finance policies.
• Provided escalation support to restaurants regarding irregularities and misconduct.
• Assisted in resolving customer grievances effectively.
• Facilitated communication between internal and external clients and stakeholders.
• Identified and acknowledged customer needs to ensure satisfaction.
• Maintained information systems to support operational efficiency.

• Captured marks for matric learners efficiently.
• Verified exam papers and marks for accuracy.
• Maintained accurate records of exam documents.
• Organised filing of exam papers according to WCG standards.
• Captured large volumes of data accurately under tight deadlines, contributing significantly towards meeting project timelines.
• Maintained a high standard of accuracy whilst capturing sensitive client details, earning trust and confidence from stakeholders.
• Safeguarded confidential documents by adhering to industry-standard security practices.