Libe Molapo
Pretoria
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Chief Information Officer
South African Council For Social Services Professions
10.2019 - 07.2023
- Develop, maintain and create Information Technology Communication and Operational systems
- LAN Support and second line of support provisioning
- Manage the Datacenter of the Council
- Projects Management
- Risk management
- VoIP telephone management
- Firewall configurations
- Developed and implemented strategies for effective information management systems.
- Analyzed data to identify trends, problems, and opportunities for improvement in IT operations.
- Managed IT staff resources to ensure that projects were completed on time and within budget.
- Created a comprehensive system of policies and procedures for the use of information technology throughout the organization.
- Conducted regular reviews of the IT infrastructure architecture in order to recommend improvements and upgrades as needed.
- Served as a liaison between technical teams, executive leadership, outside vendors, customers, partners, and other stakeholders.
- Oversaw IT staff and general system maintenance.
- Analyzed financial data, developed budget and managed expenditures for technology services.
- Procurement of IT equipment (desktops, laptops, switches and servers)
- Asset management.
Functional Server Specialist
South African Revenue Services
Pretoria
08.2012 - 09.2019
- Procurement and Design of the server infrastructure
- Deployment of Physical and Virtual servers
- Maintenance of +- 2500 Physical and Virtual servers
- Asset Management
- Project management
- Change management.
- Installed and configured server hardware components such as memory, hard drives, network cards.
- Configured server operating systems to meet customer requirements and standards.
- Performed backups of critical data on a regular basis using backup software tools.
- Participated in disaster recovery drills to ensure that the organization is prepared for any emergency situation.
- Deployed new servers according to project specifications within specified timelines.
- Completed root cause analysis on routine and complex problems.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Optimized, improved, expanded and upgraded network capabilities and connectivity through network monitoring tools.
- Managed multiple remote sites by providing maintenance services over the internet or phone line.
- Created scripts to automate common tasks such as patching or user account creation and deletion.
- Deployed virtual machines using VMware vSphere technology.
- Installed, configured, and maintained server hardware and software.
- Supported various operating systems and server technologies.
- Monitored system upgrades, patches and new configurations.
Student Center Computer Lab Technician
Vaal University of Technology
01.2012 - 08.2012
- Desktop support
- Printer installation and configuration
- Software and hardware maintenance on all the laptops and desktops
- Switch and Hub installations
- Antivirus
- Configuring and administrating Active Directory for the university
- Configuring and administrating IIS for student counselling
- Provide the third line support
- Following/assist the junior computer technician on their problem and checking their progress and by sharing workload
- Assist the users throughout the University, Set up new users on the domain when needed
- Proactive maintenance of hardware and software
- Troubleshooting of network connectivity
- Setup and installation of new hardware
- Setup and troubleshooting the new windows
- Solve and troubleshoot the problems related to desktop computers, laptops and different types of computers when needed
- Continuously monitor the service desk application for un-assigned calls and update their calls status with any progress made
- Keep desktop and network inventory of my computer venues
- Perform additional assigned IT related functions.
Technician
Emfuleni Local Municipality
01.2011 - 12.2011
- Desktop and Network Support
- Desktop support- all pc maintenance, fixing of pc
- Assistance with all office products
- Software management- loading all software & removal of software that's not required
- WAN and LAN support- networking, LAN lines & wireless
- Switch and Hub installations
- Printer installations and troubleshooting
- Place network and IT help desk- user end support
- Take calls on service desk line and solve problems telephonically.
Education
Bachelor of Technology : Business Administration (degree) -
01.2018
- Marketing
- Human Resource Principles
- Financial and Cost Management
- Logistics management
- Information & Technology Management
- Project Management
- Research Methodology
Bachelor of Technology : Information Communication and Technology (degree) -
01.2013
- Advanced Information & Technology Management
- Project Management
- Research Methodology
- Computer Security
- Strategic Information System
- Information Technology Audit Management
- Database Programming
National Diploma: Information Communication and Technology -
01.2011
- A+
- N+(cisco)
- Programming (Visual Basic and Java)
- Information Systems
- Project management
- Business Analysis
- Entrepreneurship
- Web management(php)
High School Diploma -
12.2006
Skills
- Technical Support
- Network Repairs and Maintenance
- Performance Improvements
- Computer Systems Installation
- Troubleshooting and Diagnosis
- Performance Monitoring and Optimization
- Virus Protection
- Disaster Recovery
- Vendor Relationship Management
- Cisco CCNA Certification
- Virtual Machine Operation
- VMware and Oracle VM
- Network Administration
- Infrastructure Planning
- Cloud Management
- Firewall Management
- VoIP Systems
- LAN and WAN Control
- Server Event Logging
- End-User Support
- Windows Operating System
- Troubleshooting and Diagnostics
- Customer Service
- Technology Integration
- Budget Administration
- Change Management
- Client/Server Networks
- Project Management
- Contractor Oversight
- Business Administration
Timeline
Chief Information Officer - South African Council For Social Services Professions
10.2019 - 07.2023
Functional Server Specialist - South African Revenue Services
08.2012 - 09.2019
Student Center Computer Lab Technician - Vaal University of Technology
01.2012 - 08.2012
Technician - Emfuleni Local Municipality
01.2011 - 12.2011
Vaal University of Technology - Bachelor of Technology : Business Administration (degree),
Vaal University of Technology - Bachelor of Technology : Information Communication and Technology (degree),
Vaal University of Technology - National Diploma: Information Communication and Technology,
Leribe English Medium School - High School Diploma,
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