LIANE ELLIS

• Assisted with agents’ training 5
• Salary - Commission only
• Blog Writer - Real Estate Matters
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Increased customer satisfaction by resolving issues.
• Developed and maintained courteous and effective working relationships.
• Worked with customers to understand needs and provide excellent service.
• Developed team communications and information for meetings.
• Prepared variety of different written communications, reports and documents.
• Resolved problems, improved operations and provided exceptional service.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Identified issues, analyzed information and provided solutions to problems.

• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Identified issues, analyzed information and provided solutions to problems.
• Used Microsoft Word and other software tools to create documents and other communications.
• Developed and maintained courteous and effective working relationships.
• Worked with customers to understand needs and provide excellent service.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
• Exceeded goals through effective task prioritization and great work ethic.
• Worked flexible hours across night, weekend and holiday shifts.
• Successfully maintained clean, valid driver's license and access to reliable transportation.

• Debtors’ accounts, payroll, budgets, monthly reporting, bank recons, payments, auditors’ liaison
• Exposed theft & fraud by previous board member
• Successfully maintained clean, valid driver's license and access to reliable transportation.
• Resolved problems, improved operations and provided exceptional service.
• Developed team communications and information for meetings.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Worked flexible hours across night, weekend and holiday shifts.
• Resigned to focus on estate agency only – time restraints
• Created plans and communicated deadlines to complete projects on time.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Worked with customers to understand needs and provide excellent service.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Identified issues, analyzed information and provided solutions to problems.
• Improved operations through consistent hard work and dedication.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.

• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Developed and maintained relationships with clients through networking, postcards and cold calling.
• Negotiated, facilitated and managed real estate transactions.
• Advertised client properties through websites, social media and real estate guides.
• Liaised between buyers and sellers to provide positive experiences for both parties.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Maintained inventories and records of sales collaterals and closings.
• Maintained connections with clients to encourage repeat business and referrals.
• Communicated with clients to understand property needs and preferences.
• Assisted clients in financial planning for purchase.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Greeted and registered new clients to engage each in process and cultivate long-lasting relationships.
• Presented purchase offers to sellers for consideration.
• Reviewed market research data and changed sales plans accordingly.

• Guided clients from beginning to end of home buying process in choosing right property.
• Showed properties to potential buyers and other brokers at open houses and by appointment.
• Informed home buyer of sales, construction and warranty processes.
• Resolved client concerns related to home purchases to maintain high satisfaction ratings.
• Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
• Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
• Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
• Educated clients by delivering explanations of short sales processes, mortgage loan processing and foreclosures.
• Advised sellers on ways to increase curb appeal and make homes more appealing to potential buyers.
• Advised and informed prospective clients on current market activities and conditions.
• Compared recently sold area properties to determine competitive market prices.
• Verified payment and loan paperwork for property sales by working closely with banks, buyers and sellers.
• Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
• Wrote contracts to outline sales and purchases of properties.
• Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
• Increased home sales through persuasion, negotiation and closing prowess.
• Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
• Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
• Prepared homes for client arrivals during open house events and established signage and wayfinding aids.

• Telephone no - +27825801338
• Communicated with clients to understand property needs and preferences.
• Coordinated appointments to show marketed properties.
• Wrote listings detailing and professionally highlighting property features to increase sales chances.
• Sold high volume of properties in short timeframes to exceed quotas and maximize business revenue.
• Worked closely with clients to facilitate appropriate loans, inspections and credit reports.
• Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
• Assisted clients in financial planning for purchase.
• Negotiated, facilitated and managed real estate transactions.
• Advertised client properties through websites, social media and real estate guides.

• Manager & Assistant to Owner of 4 stores
• Buyer of second-hand goods from public, negotiating fair prices to make reasonable profit on resales
• Buyer of new goods at suppliers (Procurement)
• Merchandising of goods in stores
• Training of staff
• Bookkeeper & Payroll, including SARS returns PAYE, VAT and Income Tax, Liaison with Auditor, Budgets, Monthly targets of salespersons, creditors' accounts & payments
• Monitored participant workflow and behaviors throughout training process.
• Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
• Supported productivity increase and business growth through new hire training and mentoring.
• Quickly adapted training plans for client needs, keeping timelines, budgets and desires in mind.
• Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
• Managed vendor purchase order dispatch, delivery and invoicing to set contractual guidelines and maintain budgetary regulations.
• Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
• Trained and developed new employees for ease of transition into team.
• Developed and improved account relationships.
• Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
• Maintained quality brand image exposure in alignment with corporate standards.
• Recruited, hired and 18 associates to develop productive team with excellent product knowledge.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Maintained and processed invoices, deposits and money logs.
• Submitted reports to senior management to aid in business decision-making and planning.
• Developed effective training plans based on department needs and objectives.
• Maintained complete documentation and records of all purchasing activities.
• Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
• Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements.
• Investigated daily variances and corrected errors to resolve discrepancies.
• Organized meetings for up to 18 staff members to discuss upcoming promotions, key strategies and tasks.
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Introduced standardized training for cohesive learning environments.
• HR Functions
• Stock takes & resolving of stock count differences
• Established objectives to offer team members clear roadmap to help company achieve overall goals.
• Answered questions about store policies and addressed customer concerns.
• Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
• Mentored team members to enhance professional development and accountability in workplace.
• Completed daily paperwork and computer entry of sales data as established by management.
• Verified accurate recordkeeping processes, reducing financial inconsistencies.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Removed poor performing items from future buys.
• Implemented new training courses after assessing corporate data and identifying employee weaknesses.
• Developed growth strategies for network of 4 stores.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Tracked attendance and evaluated progress for assigned trainees.
• Calculated deductions and processed payroll for employees.
• Analyzed team performance and identified opportunities for additional training.
• Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
• Trained team members in successful strategies to meet operational and sales targets.
• Reviewed reports of cash and operations to effectively control store inventory.

• Reconciled Direct Sales Commission System transactions with Payment Runs, General Ledger Records & Journals
• Evaluated and improved financial records to make important business decisions.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.
• Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
• Evaluated design and operating effectiveness of audit areas.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Provided journal entries and performed accounting on accrual basis.
• Prepared working papers, reports and supporting documentation for audit findings.
• Collected and reported monthly expense variances and explanations.

• System Analysis & Programme
• Testing
• Development Assist
• System Specs
• Database Development Assist
• Process Analysis & Visio Diagrams
• Led cross-functional teams to analyze and understand enterprise-wide operational impacts and opportunities of technology changes.
• Executed analysis of risks and identified risk mitigation strategies.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Derived conceptual designs from business objectives to deliver software and applications according to specifications for usability, performance and functionality.
• Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
• Identified process inefficiencies through gap analysis and outlined sensible solutions.

• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Authorised payments to direct sales consultants of R2m - R5m per month
• Worked flexible hours across night, weekend and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Improved operations through consistent hard work and dedication.
• Developed team communications and information for meetings.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Led projects and analyzed data to identify opportunities for improvement.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Increased customer satisfaction by resolving issues.
• Resolved problems, improved operations and provided exceptional service.
• Developed and maintained courteous and effective working relationships.
• Carried out day-to-day duties accurately and efficiently.

• Verified postings to ledgers to confirm accurate entry and account balances.
• Posted daily receipts and payments in accordance with corporate protocols.
• Supported operations by communicating with customers, filing documents and managing data.
• Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.
• Reported financial data and updated financial records in ledgers and journals.
• Verified accurate recordkeeping processes, reducing financial inconsistencies.

• Bookkeeping up to Trial Balance
• Trust Account & Business Account

• Captured Invoices, Deposits & Payments on Magnetic Strip Cards
• Monthly Trial Balance

• Reception at Auditors, receiving clients & answering swithboard
• Developed understanding of company audit methodology, approach and tools while working under supervision of licensed auditors.
• Reviewed clients' bank statements & cash books and procedures for internal control to assess for compliance and signs of fraud.
• Inspected cash on hand, notes receivable and payable and negotiable securities to confirm accurate records.
• Assisted in office administration and client communication to help manage auditors' workload.
• Compiled general ledger entries on short schedule with 100% accuracy.
• Partnered with auditors to track errors and add contributions to maintain accuracy.
• Provided journal entries and performed accounting on accrual basis.
• Maintained integrity of general ledger and chart of accounts.

Statistics clerk - entered data on strikes by laborers

Summaries of strikes statistics