Liana van Lill
Freelance VA
Molteno,South AFrica
Summary
Hardworking and self driven individual. Creative and think outside the box while always striving for the best outcome.
Excellent time management and problem-solving skills and am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Always eager to learn and further skills and experience. Experienced Graphic Artist and Designer bringing 15 years' experience applying technical and creative abilities to diverse customer projects. Highly effective at collaborating with artistic, project, production and administrative leadership to complete tasks according to budget and schedule goals.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work History
Freelance Graphic Designer
Self
Molteno
05.2022 - Current
- Designed website layouts, templates and unique branded looks.
- Created designs for graphics and writing content layout
- Created digital image files for use in digital and traditional printing methods.
- Developed print materials such as brochures, banners and signs.
- Met with customers to present mockups and collect information for adjustments.
- Completed final touches for projects before rollout.
- Contributed design ideas in early planning stages with customers and project managers.
- Built corporate brands by designing cohesive looks between elements.
- Put together videos for social media, advertising and informational purposes.
- Applied knowledge of production to create high-quality images.
- Created designs and collaborated with technical team to complete projects.
- Created broad range of work using various design techniques.
- Designed creative digital displays used in online advertising for local businesses.
- Applied creative expertise to present marketing concepts.
- Maintained client websites with timely updates.
- Created customized marketing materials to increase product awareness.
- Improved operations through consistent hard work and dedication.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Carried out day-to-day duties accurately and efficiently.
Technical Assistant
Creality Concepts
Molteno
12.2017 - Current
- Installed technical hardware and software in deskside support environment.
- Gathered, organized and distributed technical documentation.
- Prepared technical presentations and other materials for advisory meetings.
- Recorded information surrounding system failure to assist future rebuilds.
- Liaised with customers, communicating and resolving problems and concerns.
- Maintained knowledge support base regarding equipment warranties and repair needs.
- Provided technical guidance and support to team members.
- Logged inventory of functioning systems to maintain user accessibility.
- Provided superior and individualized customer service.
- Responded to internet inquiries and phone calls in timely matter.
- Kept detailed records of sales and contracts.
- Updated company website with deals and product packages.
- Increased sales and customer satisfaction through personalized servicing.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Imaged and prepared new computers for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
- Recovered critical information from data back ups to restore functionality.
- Maintained office PCs, networks and mobile devices.
- Patiently walked individuals through basic troubleshooting tasks.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Linked computers to network and peripheral equipment.
General Manager
Creality Concepts Pring and Design Shop
Molteno
11.2018 - 07.2022
- Prepared annual budgets with controls to prevent overages.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Identified trends in customer marketplaces to develop valuable solutions.
- Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
- Evaluated suppliers to maintain cost controls and improve operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted in creating written, video and image content for marketing channels.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Contributed to mock-ups, email campaigns and social media content.
- Performed office administrative duties to enhance team cohesiveness.
- Participated in brainstorming meetings to develop marketing collateral.
- Managed and created content for company social media outlets.
- Engaged in photography, graphic design and video content creation.
- Planned and adhered to content calendars and made scheduled posts.
- Created content strategies for digital media.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Executed record filing system to improve document organization and management.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Interacted with vendors to purchase and set up equipment and services.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns.
- Configured graphics design elements to optimize functionality on desktop and mobile devices.
- Created product, website and infographic illustrations to enhance company brand and promote cohesive marketing strategy.
- Performed photo and video color correction tasks to facilitate pre-production graphics wrap-up work.
- Produced animated infographic GIFs and video package components to enhance visual appeal of client marketing campaigns.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Identified design requirements for each project.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Applied skill in color theory and composition to bring client visions to fruition.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Conducted research, gathered information from multiple sources and presented results.
Project Manager
Bounce & Move Physical Literacy
Molteno
03.2021 - 02.2022
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed and initiated projects, managed costs and monitored performance.
- Maintained relationships with material vendors to lower costs and diversify capabilities.
- Updated operational methods and oversaw accounting procedures for improved efficiency.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Provided detailed product orders based on project drawings and technical specifications.
- Identified plans and resources required to meet project goals and objectives.
- Drove team success through shared vision and recognition of quality performance.
- Planned, designed and scheduled phases for large projects.
- Led project teams through design, construction and launch process.
- Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns.
- Configured graphics design elements to optimize functionality on desktop and mobile devices.
- Created product, website and infographic illustrations to enhance company brand and promote cohesive marketing strategy.
- Performed photo and video color correction tasks to facilitate pre-production graphics wrap-up work.
- Produced animated infographic GIFs and video package components to enhance visual appeal of client marketing campaigns.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Identified design requirements for each project.
- Applied skill in color theory and composition to bring client visions to fruition.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Designed graphics for websites, logos and promotions for marketing purposes.
- Designed marketing brochures and wrote website copy.
- Used Adobe Photoshop, Adobe Illustrator and Adobe Indesign to develop new images.
- Created design work for print and digital sales and marketing campaigns.
- Prepared images to coincide with social and blog posts.
- Took on roles as graphics assistant and graphics specialist to provide range across projects.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Planned and monitored implementation of technology-based learning programs.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Designed course materials and supported implementation.
- Designed, implemented and managed successful training programs to meet department and school needs.
- Worked closely with instructors to prepare online materials, content and tools to facilitate training globally.
- Collaborated with administrators to determine course objectives.
- Reached out to vendors to evaluate available curriculums and associated materials.
- Provided subject matter expertise on all courses, materials and lesson plans.
- Maintained client websites with timely updates.
- Assisted with troubleshooting tasks to uncover issues within software.
- Shadowed developers to learn key details about job duties and tasks.
- Documented project changes in team manuals for future reference and use.
- Wrote custom HTML and JavaScript for existing websites.
Monitor / Supervisor
Kingdom College Primary School
Molteno
01.2018 - 04.2021
- Monitoring and supervising students
- Teaching Afrikaans to Grade 4-7 part time
- Handed out classroom materials, like pencils, paper and crayons.
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Supported student learning objectives through personalized and small group assistance.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Worked with lead teacher to monitor class schedule and take attendance.
- Documented student progress and communicated with parents to keep informed.
- Provided support to help students with special needs learn and grow.
- Reviewed lesson material with students individually or in small groups.
- Edited documents to improve accuracy of language, flow and readability.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
General Manager of Operations
The Old Showgrounds Guestrooms
Colesberg
12.2015 - 12.2017
- Managing of bookings, staff, stock and marketing
- Worked on Nighstbridge and Paybridge as well as other online booking sites.
- Scheduled social media postings to advertise products and generate site traffic.
- Set up, completed and tracked customer surveys for local, regional and national campaigns.
- Monitored web traffic to analyze website performance.
- Measured and reported results of marketing initiatives.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Researched interesting and relevant content to capture interest and improve site traffic.
- Assisted in creating written, video and image content for marketing channels.
- Contributed to mock-ups, email campaigns and social media content.
- Performed office administrative duties to enhance team cohesiveness.
- Participated in brainstorming meetings to develop marketing collateral.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Helped with planning and hosting of marketing events.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Received and sorted incoming mail and packages to record, dispatch or distribute to correct recipient.
- Edited documents to improve accuracy of language, flow and readability.
- Monitored office calendars to plan meetings, activities and travel to maximize productivity.
- Interacted with vendors to purchase and set up equipment and services.
- Leveraged accounting software to manage expenses and keep track of finances.
- Generated reports and typed letters in Word and prepared PowerPoint presentations.
- Offered technical support and troubleshot issues to enhance office productivity.
- Created presentations to inform, motivate and persuade internal and external audiences.
- Engaged in photography, graphic design and video content creation.
- Managed and created content for company social media outlets.
- Helped clients develop website portals and social media pages to promote businesses.
- Created customized marketing materials to increase product awareness.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
CEO / General Manager /Supervisor of Operations
CAMCO Secuirty
Colesberg
11.2011 - 11.2017
- T/a CAMCO Security
- Administration, quotations, invoicing, finances, managing employees, dealing with suppliers and clients and marketing
- Installations of alarm systems and CCTV systems
- Control room operator
- Managing security guarding contracts and security guards
- Some computer support and networking
- Established foundational processes for business operations.
- Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
- Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
- Directed market expansions to propel business forward, meet changing customer needs.
- Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.
- Assessed marketing copy, art comps and final designs and compared with established specifications.
- Managed workflow between staff, coordinating documents and creative material distribution.
- Designed and implemented social media strategies to align with business goals.
- Increased customer engagement through social media.
- Designed website layouts, templates and unique branded looks.
- Designed creative digital displays used in online advertising for local businesses.
- Met with customers to present mockups and collect information for adjustments.
- Applied creative expertise to present marketing concepts.
- Put together videos for social media, advertising and informational purposes.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted in creating written, video and image content for marketing channels.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Contributed to mock-ups, email campaigns and social media content.
- Performed office administrative duties to enhance team cohesiveness.
- Helped with planning and hosting of marketing events.
- Engaged in photography, graphic design and video content creation.
- Managed and created content for company social media outlets.
- Planned and adhered to content calendars and made scheduled posts.
- Developed ads to increase brand awareness and sales.
- Developed paid client ads for use on diverse social media platforms, achieving average of [Number] users per ad.
- Created customized marketing materials to increase product awareness.
- Created content strategies for digital media.
- Monitored company inventory to keep stock levels and databases updated.
- Worked with customers to understand needs and provide excellent service.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Designed web-based advertisements and social media ads to add visually appealing elements to client advertising campaigns.
- Configured graphics design elements to optimize functionality on desktop and mobile devices.
- Created product, website and infographic illustrations to enhance company brand and promote cohesive marketing strategy.
- Assisted with administrative, clerical, patient service or operational support duties.
- Performed photo and video color correction tasks to facilitate pre-production graphics wrap-up work.
- Produced animated infographic GIFs and video package components to enhance visual appeal of client marketing campaigns.
- Used Adobe Creative Suite to edit images for use in marketing materials and website content.
- Applied skill in color theory and composition to bring client visions to fruition.
- Reviewed project requirements to plan workflows and evaluate client time and budget constraints.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Tested and repaired faulty systems and explained to customers proper ways to use system features.
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Maintained alarm hardware inventory levels, safeguarding component availability for emergency calls.
- Administered on-call responses for emergency service assignments, adhering to prescribed response timeframes.
- Read and understood product manuals and blueprints.
- Responded to maintenance calls and troubleshot devices.
- Advised customers on system upgrade opportunities, presenting cost and benefit documentation on prospective enhancements.
- Operated CCTV equipment, radios and ancillary equipment to reduce crime, disorder and fear of crime.
- Visited sites and locations to identify areas needing to be monitored with CCTV cameras.
- Recorded time, date and location of incidents.
- Supplied extracts from CCTV recordings to maintain records.
- Watched both live and recorded video surveillance footage.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
Manager
Stix Diner Take Aways
Colesberg
04.2016 - 04.2017
- Running and managing staff, stock, menu, administration and advertising
- Designed and did all interior decorating
- Maintained professional, organized and safe environment for employees and patrons.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Scheduled social media postings to advertise products and generate site traffic.
- Assisted in creating written, video and image content for marketing channels.
- Practiced search engine optimization to maximize efforts in creating brand awareness.
- Wrote copy for social media posts, promotional emails and other marketing collateral.
- Contributed to mock-ups, email campaigns and social media content.
- Performed office administrative duties to enhance team cohesiveness.
- Prepared persuasive sales and marketing presentation materials to engage clients.
- Participated in brainstorming meetings to develop marketing collateral.
- Helped with planning and hosting of marketing events.
- Greeted and interacted extensively with customers, promoting specials and providing details regarding key product offerings.
- Engaged in photography, graphic design and video content creation.
- Managed and created content for company social media outlets.
- Planned and adhered to content calendars and made scheduled posts.
- Developed ads to increase brand awareness and sales.
- Created customized marketing materials to increase product awareness.
- Worked with customers to understand needs and provide excellent service.
- Monitored company inventory to keep stock levels and databases updated.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
Manager
Star Mart, Petrol Station Convenience Store
Colesberg
05.2015 - 01.2016
- Staff management
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Stock management and pricing
- General day to day duties
- Greeted customers and directed to requested products.
- Performed inventory counts and stocked merchandise.
- Maintained inventory and ordered new supplies to meet expected needs.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Demonstrated strong communication skills and understanding of packing slip processing requirements.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
- Answered customer questions and provided detailed product information.
- Operated RF scanners to track merchandise and verify contents of containers.
- Checked packages and merchandise for damage and notified vendors.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Simplified shipping and receiving processes for improved workflow.
- Maintained fitness in order to move merchandise efficiently and safely.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Created employee schedules to align coverage with forecasted demands.
- Maintained store equipment, printers and fax machines.
Retail Store Manager
@Lee
Molteno
01.2009 - 01.2011
- Kleintoren Traders CC t/a @Lee
- Reseller and distributor of educational material and stationary
- Computer support and sales
- Hardware and software IT support
- Sales and orders of computer items
- Managed store organization, maintenance and purchasing functions.
- Resolved customer service issues promptly.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Completed routine store inventories.
- Generated spreadsheets detailing sales information.
- Examined merchandise to verify correct pricing and attractive displays.
- Submitted orders for new inventory.
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
- Computer Networking Support (school computer labs)
- Computer networking
- Stock control of stationery
- Marketing sales in store
- Management of stationery orders
- Invoicing and quotations to customers
- staff management
- General design work in regards to customer requests
- Management of internet cafe
Computer Support Technician
Self Employed
01.2004 - 01.2009
- Computer training Windows XP and MS Office
- Computer support inTechnical Hardware o Microsoft Windows and Office and Computer Networking
- Typing and printing work
- Patiently walked individuals through basic troubleshooting tasks.
- Provided on-call support for critical issues related to [Software].
- Installed, modified and repaired software and hardware to resolve technical issues.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware, devices and software to set up work stations for employees.
- Configured hardware and granted system permissions to new employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Maintained and updated [Type] customer service database.
- Provided basic end-user troubleshooting and desktop support.
Bar Tender /Bar Waitress
Rose & Crown Pub
Cambridge
05.2003 - 11.2003
- Various temp work through recruitment agencies
- Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
- Bussed and reset tables to keep dining room and work areas clean.
- Informed customers about daily and seasonal specials.
- Inspected dishes and utensils for cleanliness.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Met with chef to review daily specials and menu changes.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Stayed up-to-date on menu changes to help customers make food choices.
- Used cash registers and credit card machines to cash out customers.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Education
Some College (No Degree) -
Institute of People Development
Johannesburg 01.2014 - 10.2014
Grade B Security Certificate – self study PSIRA number: 2066384 -
Correspondence Course
Bloemfontein 06.2011 - 12.2011
First Year Graphic Design -
Technicon of The Freestate
Bloemfontein 01.2002 - 12.2002
Matric Certificate -
Jim Fouchè High School
Bloemfontein 01.2001 - 12.2001
Skills
Content Development
undefinedAdditional Information
- Web design and hosting: Have worked on WordPress, OpenCart and Frontpage Graphic design Photoshop Computer hardware and software Computer networking: setup and installation of networks physically and technically Alarm and CCTV installations and programming (have done the physical installations to) Woodworking – operated various power tools CNC machine operation, 3D Printer operating (and designing of items as well as the software that goes with the two machines) Worked on Pastel Online for six years – invoicing, bank statements, client list maintenance Worked on Netcash debit order system online – running debit batches, client maintenance Really good knowledge of working with MS Word and Excel
Timeline
Freelance Graphic Designer
Self
05.2022 - Current
Project Manager
Bounce & Move Physical Literacy
03.2021 - 02.2022
General Manager
Creality Concepts Pring and Design Shop
11.2018 - 07.2022
Monitor / Supervisor
Kingdom College Primary School
01.2018 - 04.2021
Technical Assistant
Creality Concepts
12.2017 - Current
Manager
Stix Diner Take Aways
04.2016 - 04.2017
General Manager of Operations
The Old Showgrounds Guestrooms
12.2015 - 12.2017
Manager
Star Mart, Petrol Station Convenience Store
05.2015 - 01.2016
Some College (No Degree) -
Institute of People Development
01.2014 - 10.2014
CEO / General Manager /Supervisor of Operations
CAMCO Secuirty
11.2011 - 11.2017
Grade B Security Certificate – self study PSIRA number: 2066384 -
Correspondence Course
06.2011 - 12.2011
Retail Store Manager
@Lee
01.2009 - 01.2011
Computer Support Technician
Self Employed
01.2004 - 01.2009
Bar Tender /Bar Waitress
Rose & Crown Pub
05.2003 - 11.2003
First Year Graphic Design -
Technicon of The Freestate
01.2002 - 12.2002
Matric Certificate -
Jim Fouchè High School
01.2001 - 12.2001
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