Liam Ram
Senior Associate
Heathfield
Summary
To obtain a position that will challenge me and opportunities within that position to grow and develop in the organization. Eager to apply my skills and educational training towards launching a successful career. Highly motivated and enthusiastic customer service associate with a proven track record of delivering exceptional customer satisfaction. Skilled in handling inquiries, resolving complaints, and ensuring a positive customer experience. Seeking to leverage my strong communication and problem-solving skills to contribute to the success of a dynamic and customer-focused organization.
Overview
2026
2026
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Customer Service Representative
SupportYourApp
10.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Improved resolution time with effective problem-solving for customer complaints.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Senior Associate – Operations
WNS South Africa PTY (LTD)
02.2024 - 07.2024
- Managing relations with CIS travelers, which includes addressing inquiries, resolving issues, and ensuring a positive experience for travelers using the services provided by the department.
- Assisted Customers with their accounts and taking day to day payments. Assisting them in correcting errors and renewing or terminations to their accounts with travelers.
Customer service associate
Amazon
8 2022 - 9 2023
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction, resulting in positive feedback rating
- Demonstrated effective communication skills by actively listening to customer concerns, empathizing with their needs, and conveying information in a clear and concise manner
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 15% reduction in average handling time and increased overall efficiency
- Utilized problem-solving skills to handle escalated customer complaints, successfully de-escalating tense situations and turning dissatisfied customers into loyal brand advocates.
Sales Assistant
Data Discovery
12.2021 - 02.2022
- Generate Personal Loan Sales
- Increased sales by building strong customer relationships and providing excellent service
Delivery Assistant Associate
Takealot
08.2021 - 11.2021
- Answering inbound and outbound calls, replying to email and tickets, order processing, updating and refunding.
Customer Service Associate (Level2) - Account Change
Amazon
10.2019 - 05.2021
- Answering inbound calls, retail queries, solving customer queries, managing returns and replacements, account queries, resetting customer accounts, liaising with third-party couriers to deliver packages
- Software used: Amazon CRM.
Assistant Chef
Eatsmart Organics
03.2019 - 10.2019
- Assist Head Chef in the preparation of meals to be cooked per day
- Ensure all mise en place was done in the kitchen before cooking started
- Count and order stock of items required
- Make sure all orders are portioned and packaged correctly.
Assistant Supervisor
Gl Group
02.2016 - 03.2017
- Ensure all staff are present and at allocated areas
- Take stock take and order items required
- Assist with timesheet and payroll.
Education
High School Diploma -
Heathfield High School
Cape Town, South Africa 01.2011 - 12.2015
National N-Diploma N4-N6 Hospitality & Catering - Hospitality
False Bay College
Cape Town, South Africa 01.2017 - 07.2019
Skills
Customer Support
Customer Service
Team Collaboration
Problem Resolution
Attention to detail
Organizational
Hard working
Communication
Evaluation - Corecompetencies
- Attention to detail
- Organizational
- Hard working
- Communication
- Customer Service
- Teamwork
- Multitasking
Candidateoverview
I am able to communicate extremely well, professionally as well as socially. I have great interpersonal skills allowing me to work well in teams. I have the ability to work hard under pressure and I am very attentive to detail. I always strive my best in any situation and I am easily able to adapt to change.
Prioremployment
- Amazon, 08/2022 - 09/2023, Customer service associate, Provided exceptional customer service by promptly responding to inquiries, resolving issues, and ensuring customer satisfaction, resulting in positive feedback rating. Demonstrated effective communication skills by actively listening to customer concerns, empathizing with their needs, and conveying information in a clear and concise manner. Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 15% reduction in average handling time and increased overall efficiency. Utilized problem-solving skills to handle escalated customer complaints, successfully de-escalating tense situations and turning dissatisfied customers into loyal brand advocates.
- Data Discovery, 12/2021 - 02/2022, Sales Assistant, Generate Personal Loan Sales
- Takealot, 08/2021 - 11/2021, Delivery Assistant Associate, Answering inbound and outbound calls. Replying to email and tickets. Order processing, updating and refunding.
- Amazon, 10/2019 - 05/2021, Customer Service Associate (Level2) - Account Change, Answering inbound calls. Retail queries. Solving customer queries. Managing returns and replacements. Account queries. Resetting customer accounts. Liaising with third-party couriers to deliver packages. Software used: Amazon CRM, Derek Eaton, Sr Hr Manager, 0214670101
- Eatsmart Organics, 03/2019 - 10/2019, Assistant Chef, Assist Head Chef in the preparation of meals to be cooked per day. Ensure all mise en place was done in kitchen before cooking started. Count and order stock of items required. Make sure all orders are portioned and packaged correctly., Rene Hector, 082 943 7547
- Gl Group, 02/2016 - 03/2017, Assistant Supervisor, Ensure all staff are present and at allocated areas. Take stock take and order items required. Assist with timesheet and payroll., Bradley Manager, 079 780 9037
Residentialarea
Heathfield
Personal Information
- ID Number: 9607015242087
- License: Yes, code b
- Nationality: South African
Timeline
Customer Service Representative
SupportYourApp
10.2024 - Current
Senior Associate – Operations
WNS South Africa PTY (LTD)
02.2024 - 07.2024
Sales Assistant
Data Discovery
12.2021 - 02.2022
Delivery Assistant Associate
Takealot
08.2021 - 11.2021
Customer Service Associate (Level2) - Account Change
Amazon
10.2019 - 05.2021
Assistant Chef
Eatsmart Organics
03.2019 - 10.2019
National N-Diploma N4-N6 Hospitality & Catering - Hospitality
False Bay College
01.2017 - 07.2019
Assistant Supervisor
Gl Group
02.2016 - 03.2017
High School Diploma -
Heathfield High School
01.2011 - 12.2015
Customer service associate
Amazon
8 2022 - 9 2023
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