Lezanne Brett
Summary
Take charge Account Operations Manager with 10 years of experience with account management and relationship-building to achieve optimal success. Plans, coordinates and directs support service delivery to meet expense, revenue and profit goals. Consistently achieves measurable results in account-specific financials, client satisfaction and employee development and retention.
Overview
16
16
years of professional experience
Work History
Account & Operations Manager
EGG ENTERTAINMENT & PRODUCTIONS
07.2022 - Current
-
- Foster effective relationships with suppliers, clients, and stakeholders to build trust and maintain credibility, supporting long-term client/agency relationships that drive ongoing growth and profitability
- Understand client business needs to enhance their brand and strengthen their reliance on Egg as a strategic partner, ensuring increased revenue
- Supervise junior account executives, ensuring they provide excellent support to clients and the Egg team, empowering them for ongoing improvement, growth, and excellence
- Obtain accurate and complete information during client briefings to ensure Egg delivers the correct services and products within agreed timeframes
- Plan and coordinate procurement, production, and distribution of goods and services within timelines and budgets, ensuring quality and timely delivery
- Oversee production of photographic, video, and audio content with suppliers, including briefing, gathering quotes, and ensuring smooth production
- Manage accurate costing sheets and budgets for all projects, ensuring costs are accurate and profitability targets are met
- Provide all necessary documentation and data for required reports within agreed timeframes
- Ensure all project reports are accurate and up-to-date
- Reconcile budgets promptly as final expenses are recorded
- Source the best service providers to produce the right product of the right quality at the best possible rate within agreed timeframes, maintaining Egg's standards
- Manage procurement of internal and external resources to optimize profitability, reduce costs, and create efficiencies
- Negotiate favourable prices and payment terms with service providers to benefit Egg Entertainment and manage cash flow effectively
- Reconcile budgets upon finalisation of expenses.
Assistant Manager
DIVINE NAILS & BEAUTY BOUTIQUE
07.2021 - 06.2022
- Operate autonomously in all facets of the organisation, i.e., strategic planning, daily operations, staff management; proficient in customer relations, revenue growth, driving operational excellence and business development
- Manage efficient and streamlined daily operations within the boutique
- Lead, guide, mentor and train salon staff through driving excellent service delivery to promote client retention and enhance revenue
- Maintain staff job results by coaching, counseling, and disciplining employees; managing staff dispute resolution; planning, monitoring, and appraising job results
- Ensure availability of merchandise and services by ordering stock; maintaining inventories; co-ordinating stock takes; maintain stock availability as well as movement
- Maintain the stability and reputation of the salon by complying with legal requirements
- Co-ordinate quality control measures, SOP's, SLA's, health & safety and continuous improvement measures
- Contributes to team effort by accomplishing related results as needed
- Continuously improve customer service policies and procedures
- Manage customer complaints and resolutions timeously
- Maintain salon staff by recruiting, selecting, orienting, and training employees
- Manage work schedules and assigning staff for optimal resource allocation
- Compile reporting on turnover and expenses; prepare and maintain sales, inventory and customer reporting
- Cultivate strong relationships with clients, staff and key stakeholders.
Managing Director
ACTIVATE AFRICA ACTIVATIONS
03.2017 - 02.2021
- Demonstrated professional management and strong interpersonal skills in all customer and key account interactions; implemented all business-building expectations
- Managed core strategy development, large scale implementation, process optimisation, change management to improve business processes and facilitate solution definitions
- Strong focus on customer satisfaction, loyalty, and follow up; established customer-centric culture of communication, collaboration, & accountability
- To profitably grow business line through strategic selection and onboarding of key accounts
- Attract, develop and retain profitable business by assisting clients in building new audiences, promote their products / services and strengthen bonds with consumers
- Developed and maintained corporate and national effective business relationships with allocated key account portfolios, through providing exceptional service
- Operational in Angola, Malawi, Ghana, Zambia, Mozambique, Nigeria, Uganda, Namibia, Botswana, Lesotho, Eswatini, South Africa
- Maintained and built relationships with existing partners as well as identifying new business opportunities through the development and maintenance of strategic new business development, target lists, sales pipeline and leads
- Meet growth targets and goals, ensure adherence to KPI's, SLA's, SOP's and regulatory compliance
- Provided timely and professional customer service to stakeholders
- Made recommendations and focus on continuous process improvement
- Managed and compiled budgets and set goals for achievement of targets
- Reviewed profitability, growth results and trends to recommend and implement action plans to produce profitable results
- Stay abreast of competitors and market insight
- Exploited cross-sell opportunities within our other lines of business
- Provided proposals and cold calling, ensure excellent after sales service to promote client retention
- Drove sales and revenue enhancement, through campaign management, placing ads, doing email marketing and social media marketing
- Financial administration: Invoicing customers, collection of overdue accounts, keep the accounting system up to date and reconcile bank statements
- Cultivating strong relationships with internal / external clients
- Reinforce the company brand and company ethos at all times.
Account Director
SIMPLY BLACK MEDIA
02.2014 - 02.2017
- Continually provide excellent customer service to build customer loyalty and client base
- Supported service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience; liaised with clients conducting visits
- Devised and initiated media and advertisement strategies to promote effective sales performances and enhance revenue growth for clients, developed and built strategic relationships with key stakeholders
- Managed efficient and streamlined daily operations
- Liaised with clients, conducting media planning, buying and bookings with various media outlets for client campaigns
- Ensured effective and efficient adherence to client advertisement project requirements, conducting needs analysis and costing, co-ordinating cost control while meeting client service level commitments
- Worked collaboratively with clients, teams, management and key stakeholders ensuring all project deliverables are executed according to stipulated deadlines
- Attended meetings with clients to report on project progress
- Maintained effective communication with teams, management and key stakeholders
- Developed action plans for various clients and set objectives for increased revenue and maximum profit management with key accounts management
- Manage sales strategies, set goals, and determine action plans to meet those goals; co-ordinate weekly planning
- Achieved budgeted goals by executing activities within the assigned market segment
- Compiled media compliance reports to clients at the end of each campaign
- Planned and implemented brand activations in conjunction with client's media strategies
- Reinforced the company brand and company ethos at all times
- Resolved queries, handle conflict, and continually build healthy business relations
- Prospected for new business customers; generate leads
- Grow existing business initiate, assist with product development
- Account management administration – account performance vs
- Budget and sales targets, budget tracking, pricing, campaign performance from price perspective
- Accurate interpretation of business data analysis to inform business decisions
- Achieve set targets, adhering to KPI's, SLA's and SOP's.
Marketing Coordinator
MIWAY INSURANCE
02.2011 - 01.2014
- Winner of the MiWay CEO Award for Exceptional Service
- Maintained accountability for daily duties and the achievement of short- and long-term business objectives
- Provided and managed assistance in monitoring active marketing programmes
- Assisted Head of Brand as well as marketing manager to complete large projects
- Collaborated with the marketing team to create innovative ways to gain exposure for client products
- Updated marketing budgets on a monthly basis and to ensure compliance to the allocated monthly budget
- Continuously and proactively manage client needs, market changes and competitor activities to formulate a successful strategy in distressed periods and adapt strategies to suit market needs
- Analysed key metric data to optimise sales for increased profitability
- Promoted positive and productive relationships with clients and key stakeholders throughout the company
- Implemented continuous improvement initiatives to promote productivity and organisational growth.
Short Term Insurance Underwriter
APEX MOTORCYCLE INSURANCE
02.2008 - 11.2010
- Provided excellent customer support and compiled insurance quotes
- Confirmed and verified personal information with customers in order to activate short term policy
- Issued new policy documents
- Appointed motorcycle inspection agents.
Education
01.2010
01.2010
01.2000
01.1999
Skills
- Business and marketing acumen
- Spearheading business strategies, planning, accurate sales forecasting, and alliance-building talents
- Excellent customer service knowledge
- Financial management, budget adherence and cost control
- Account prospecting, market analysis, and key stakeholder management
- Quality control and assurance
- Knowledge of performance evaluation metrics and principles to drive profit targets and ensure revenue enhancement
- Project management, needs analysis and resource allocation
- Business development, revenue enhancement and relationship management
- Change management and continuous improvement innovation
- Conducting needs analysis, managing cost control and resource allocation
- Lead, guide, assist and support teams
- Honesty, decisiveness and integrity
- Excellent communication skills
- Excellent at problem solving
- Discretion, diplomacy and tact
- Analytical and detailed
- Excellent with planning and organising
- Thrives under pressure
- Team player
- Operational Efficiency
- Staff Training and Development
- Sales operations
- Teamwork and Collaboration
Languages
Afrikaans
English
Literacy
- MS Word
- MS Excel
- MS PowerPoint
- MS Outlook
- Internet
Older Work Experience
02/01/08, 11/01/10, 2 Years, 10 Months, APEX MOTORCYSLE INSURANCE, South Africa, Insurance, 08/01/08, 11/01/10, 2 Years, 3 Months, Short Term Insurance Underwriter, 02/01/08, 07/01/08, 6 Months, Receptionist, Provided excellent customer support and compiled insurance quotes., Confirmed and verified personal information with customers in order to activate short term policy., Issued new policy documents., Appointed motorcycle inspection agents.
Driver License
Yes, Own Vehicle
Personal Information
Nationality: South African, Female
References
- Simply Black Media, Zain Haffejee, Financial Manager, +27 79 297 1436, zain@simplyblackmedia.co.za
- MiWay Insurance, Carine Haffejee, Former Head of Brand, +27 82 410 4465, carine@simplyblackmedia.co.za
- Apex Motorcycle Insurance, Terry Terblanche, Former MD, +27 83 603 7611, terry@tegrity.cc
Timeline
Account & Operations Manager
EGG ENTERTAINMENT & PRODUCTIONS
07.2022 - Current
Assistant Manager
DIVINE NAILS & BEAUTY BOUTIQUE
07.2021 - 06.2022
Managing Director
ACTIVATE AFRICA ACTIVATIONS
03.2017 - 02.2021
Account Director
SIMPLY BLACK MEDIA
02.2014 - 02.2017
Marketing Coordinator
MIWAY INSURANCE
02.2011 - 01.2014
Short Term Insurance Underwriter
APEX MOTORCYCLE INSURANCE
02.2008 - 11.2010
Similar Profiles
Frida SomozaFrida Somoza
Art Director & Content Creator at F Productions & EntertainmentArt Director & Content Creator at F Productions & Entertainment
Danielle PatinoDanielle Patino
Recruiter/Casting Producer at Freelance/ Fox Entertainment, Endemol Shine, Bread & Butter ProductionsRecruiter/Casting Producer at Freelance/ Fox Entertainment, Endemol Shine, Bread & Butter Productions
Dr. Clovis Shane LeMarDr. Clovis Shane LeMar
President & Owner at Shane LeMar Entertainment & Productions LLCPresident & Owner at Shane LeMar Entertainment & Productions LLC
Ravindra GutlapalliRavindra Gutlapalli
Account & Operations Manager at Nityo Infotech Services Sdn Bhd.Account & Operations Manager at Nityo Infotech Services Sdn Bhd.
Calum PatersonCalum Paterson
Account Operations Manager at 8billionideasAccount Operations Manager at 8billionideas