Lezanne Billings

- Lead and manage the parts sales team to achieve sales targets and goals

- Manage Indirect/ Distributor sales channel.
- Develop and implement effective sales strategies to drive revenue growth
- Analyze market trends, competitor activity, and customer needs to optimize parts sales
- Manage inventory levels, ensuring adequate stock levels and minimizing obsolescence
- Collaborate with cross-functional teams (e.g., marketing, logistics, customer service) to ensure alignment and maximum efficiency
- Train, coach, and develop parts sales staff to enhance product knowledge and sales skills
- Foster strong relationships with customers, understanding their needs and providing tailored solutions
- Monitor and report on key performance indicators (KPIs) such as sales revenue, gross margin, and customer satisfaction
- Identify and capitalize on opportunities to increase sales, improve processes, and reduce costs
- Ensure compliance with company policies, procedures, and industry regulations

-Periodic price updates

- Develop budgets , forecast and market projections

-Analyze Sales data to identify trends, opportunitites and and areas of improvement.

-Processed customer orders efficiently and accurately
- Generated and analyzed back-order reports to ensure timely resolution
- Expedited outstanding orders to meet customer deadlines
- Provided exceptional customer service through e-commerce platforms
- Utilized product knowledge to assist customers with part loading and identification
- Demonstrated technical expertise by identifying GBP/IQ2 part numbers for customers without provided numbers

• Enhanced customer experiences by providing timely and accurate information on products and services.
• Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
• Developed rapport with customers through active listening and tailored assistance, fostering loyalty.
• Closed the loop in quote to delivery and invoice process.
• Compiled service jobs for repairs
• Service Contract and project management
• Logistics imports and exports administration
• Internal marketing
• Management reports Administration
• Net Promotor service Champion
• E-Commerce Champion