Summary
Overview
Work History
Education
Skills
Personal Information
Additional Information
Timeline
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LEZAENNE PLAATJIES

LEZAENNE PLAATJIES

Customer Service / Administrator
Hawston

Summary

Professional Summary:

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer Service Department/Office Assistant

The Courier Guy Pty
HERMANUS
12.2019 - Current
  • Managed daily scheduling and staffing needs, ensuring optimal coverage during peak business hours.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
  • Input data into spreadsheets and databases.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in the development of departmental policies and procedures to maintain consistency across all customer interactions.
  • Managed time to cover daily sales, delivery and inventory requirements, oversee cash deposits .
  • Oversaw management within the department, ensuring cost-effective operations without compromising service quality.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.

Cashier/Sales/Stock Controller

Incredible Connection
HERMANUS
03.2017 - 12.2019
  • Welcomed customers and helped determine their needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Assisted in inventory management, contributing to reduction in stock discrepancies.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.
  • Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.

Education

High School -

OVERBERG HIGH SCHOOL - NQF 4
South Africa
01.2006 - 01.2010

Skills

Customer service

Problem-solving

Active listening

Product knowledge

Call management

Adaptability and flexibility

Complaint resolution

Time management

Data entry

Call center experience

Customer relations

Data collection

Decision-making

Microsoft Excel

Computer proficiency

Appointment scheduling

Account updating

Paperwork processing

Complaint handling

Customer relationship management (CRM)

Consultative sales

Relationship building

Follow-up skills

Microsoft outlook

Documentation

Microsoft PowerPoint

Payment processing

Sales expertise

Administrative support

Order processing

Spreadsheets

Account management

Professional telephone demeanor

Stock management

Delivery scheduling

Report preparation

POS systems expert

Report transcription

Personal Information

Lezaenne Plaatjies

Female

21 April 1992

082 846 5821

Hawston 7202, Western Cape, South Africa



Additional Information

Reference


Janet Otto - 076 940 5931

janet.o@thecourierguy.co.za


Nicolas Plaatjies - 0719485312



Timeline

Customer Service Department/Office Assistant

The Courier Guy Pty
12.2019 - Current

Cashier/Sales/Stock Controller

Incredible Connection
03.2017 - 12.2019

High School -

OVERBERG HIGH SCHOOL - NQF 4
01.2006 - 01.2010

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LEZAENNE PLAATJIESCustomer Service / Administrator