Lezaan van Rooyen

I am a highly diligent and motivated professional with a knack for efficiently organizing and executing team ideas. My strong imaginative abilities and desire for originality make me an excellent generator of creative and innovative solutions. I excel in coordinating with team members, fostering respectful and open-minded communication while adhering to clear procedures.

I am known for my rational and sensible approach to evaluating plans and ideas, favoring a prudent and accurate methodology. My cheerful and sociable nature drives me to constantly investigate and learn new things.

Quality and accuracy are of the utmost importance to me, and I meticulously polish and scrutinize work for errors, adhering to the highest standards of quality control. Furthermore, I have a proven track record of successfully managing multiple projects while generating inventive solutions.

The field of computer science and technology has always captivated me, particularly when it comes to improving complex digital processes and platforms. With my strong problem-solving skills, insatiable hunger for knowledge, and boundless curiosity, I am fully equipped to contribute to team achievements and deliver exceptional outcomes.

I am incredibly enthusiastic about embracing new challenges and wholeheartedly pursuing organizational goals.

Eastern Cape Education Department Integrated Document Management & HR File Restoration Project

Led the successful installation of a comprehensive Document Management Archiving Software Application, improving efficiency and organization in file management.

• Took charge of the project, overseeing the implementation and ensuring seamless integration of the software application.
• Worked closely with technical teams to identify requirements, customize the solution, and enhance warehouse and registry procedures.
• Achieved the goal of streamlining document management processes and optimizing access to critical information.

Promoted from Bay Supervisor to Call Center Consultant in just 3 months, recognized for exceptional performance as the Co-Ordinator between the Registry and the Call Center.

• Initiated and implemented new procedures, serving as the link between departments and improving communication and coordination.
• Facilitated efficient document handling, adhering to governance and document control policies received from ECDoE.
• Achieved desired outcomes by establishing effective collaboration and promoting smooth operations between the Registry and Call Center.

Promoted to the position of Product Designer within two months of the previous promotion, showcasing creativity and aptitude for designing innovative software solutions.

• Played a pivotal role in the design, development, testing, and successful implementation of the OptiMIS software application.
• Collaborated with engineering teams to translate project specifications into functional, user-friendly software features.
• Achieved high user satisfaction and met project goals through the delivery of a comprehensive and efficient software solution.

Synchronized specification documents for the service desk application with the Access Control Policy and the inventory management system for warehouse movements.

• Ensured compliance with established policies, guaranteeing the security and integrity of information.
• Improved accuracy and efficiency in handling service requests by aligning processes with standardized control measures.

Identified areas of inefficiency and opportunities for improvement in the help desk processes, workflows, and systems.

• Conducted thorough analysis and evaluation of existing processes, identifying bottlenecks and areas for enhancement.
• Developed and implemented strategies that optimized help desk operations, resulting in improved response times and customer satisfaction.

Collaborated with cross-functional teams to define and document new processes for increased efficiency.

• Facilitated collaboration between departments, promoting effective communication and streamlined workflows.
• Led discussions and brainstorming sessions to develop new processes, ensuring alignment with organizational goals and objectives.

Contributed to the design of the software functionality for the service desk application, enhancing user experience and system performance.

• Leveraged expertise in software design principles to create intuitive interfaces and seamless user interactions.
• Worked closely with UI/UX teams and engineers to transform requirements into visually appealing and functional features.