Lewis Lionel Kazadi Betu
Provider Relations Representative
Johannesburg
Summary
I am young professional who is currently pursuing my passion in the field of customer service. I am a fast learner who loves to take on new challenges. Moreover, I am eager to acquire practical experience. Working with event management, I learned that I am able to work under minimum supervision. I made use of my team work abilities as our independent work needed to flow and fit with the work of my colleagues and the requests of our clients. I have also developed my communication and customer service skills in the past. I know how to handle and resolve customer complaints and how to do that little something extra, which makes a customer return. Still, I am a good listener and I know there is always a lot to learn in a new work place. I am bilingual and I am used to working with people from different backgrounds. I am ready to work hard and with good advice, monitoring and supervision, I am certain that I can become a valuable asset in any enterprise. Given the chance, I am willing to relocate in order to pursuit my dream. You will gain some with an innovative and creative mindset who can make his ideas reality.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Provider Relations Representative
Global Benefits Group, Inc.
Johannesburg
09.2016 - Current
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Brought in new providers to enhance coverage and meet program goals.
- Answered provider inquiries via email, telephone and written correspondence.
- Researched and resolved disputes, billing discrepancies and claims efficiently to maintain customer satisfaction, boosting satisfaction.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Client Relation Officer
Amazing Shoes Store
Johannesburg
09.2013 - 12.2015
- I oversaw follow-up post sale and to manage customer queries and questions.
- Developed relationships with clients to generate ideas and pursue opportunities.
- Presented contracts to clients, answered questions and obtained signatures.
Assistant Event Coordinator
Made Pro Events
Kinshasa
03.2010 - 04.2011
- Developed decor, theme and ambiance for events to satisfy client's vision and budget.
- Ensuring the planning, organization, and distribution of tasks for assigned events.
- Attracted new clients and maintained pre-existing clients through excellent word-of-mouth marketing.
- Identified cost savings by researching new vendors and negotiating with partnered vendors.
Education
National N Certificate - Marketing Management And Research
Central Technical College
Johannesburg 02.2014 - 12.2015
Skills
Working towards and meeting project deadlines
Excellent written and verbal communication skills
Positive attitude and Energetic
Ability and flexibility of working in a shift environment
International working experience and knowledge
Ability to contain company costs/expenses by increasing productivity/performance through improving and assessing processes, calls, cases
Delivering consistent high-quality results through processes and technology
Establish and maintain effective working relationships
Ability to retain business through effective and legitimate methods
Time management
Knowledge and experience of geographical knowledge and experience in the Medical Industry
Ability to perform under pressure with the required quantity and quality of work
Great attention to detail
A high sense of urgency
Experience of Customer Service
Able to understand a variety of people (diversity)
Able to work as part of a team and independently
Organizational skills
Accomplishments
- Achieved positive results by completing tasks with accuracy and efficiency.
- Improved negotiation skills
- Signed direct-billing provider in South Africa, Ghana, Kenya, Rwanda, Senegal, Nigeria, Burkina Faso, Cameroon, UAE, Europe
- Established great relationship between providers
- Assumed the role of case manager, most of members were happy with the qualities of my work, follow up and the handling of their case.
- Collaborated with team in the development of company projects.
- Achieved good results through effectively helping with knowledge.
Certification
⦁ International Workplace Harassment
Timeline
⦁ 17 Skillsoft Certificates in Customer Service
06-2020
⦁ International Workplace Harassment
12-2017
⦁ Global Anti-Bribery and Corruption
12-2017
⦁ Anti-Money Laundering and OFAC
12-2017
Institution: Navex Global: Online training
12-2017
Provider Relations Representative
Global Benefits Group, Inc.
09.2016 - Current
National N Certificate - Marketing Management And Research
Central Technical College
02.2014 - 12.2015
Client Relation Officer
Amazing Shoes Store
09.2013 - 12.2015
Assistant Event Coordinator
Made Pro Events
03.2010 - 04.2011