Lewis Mapling
Entrepreneur
Cape Town
Summary
Experienced communicator with a strong background in customer service in a call center setting. Proficient in systems installation, configuration, upgrading, and maintenance for computers. Over 27 years of diverse experience working across various platforms.
Overview
32
32
years of professional experience
2026
2026
years of post-secondary education
Work History
Driving Instructor
Self Employed
01.2010 - Current
- Offered timely commands to assist student driver in steering or braking to avoid accidents.
- Assisted students in overcoming driving-related anxiety through patient guidance and confidence-building exercises.
- Present lessons in a classroom and teach students about driving laws and driving courtesy
- Teach students what to do in case of an emergency and how to perform safety checks (K53)
Photographer/ Entrepreneur
Self Employed
01.2013 - Current
- Capturing visual images, often through the use of cameras and related equipment, and then editing and enhancing those images to achieve the desired results.
- Market and advertise services to attract clients. Analyse and decide how to compose a subject
- Offered image proofs to help clients choose best photos from shoot.
- Assisted clients with creative ideas for photography needs.
Call Center Representative
Sanlam Head Office Bellville
11.2004 - 11.2009
- Received telephonic calls from clients and marketers wrt their policies.
- Manage and resolve customers complaints.
- Provide product and service information to customers.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Generate leads and conserves business.
- Streamlined call flow processes for more efficient response times and increased productivity.
Security Supervisor
Assist Security
12.2002 - 12.2004
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Recorded incident reports with detailed accounts of occurrences.
- Conducted regular patrols of facility to detect and deter security threats.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
Systems Tester
Sanlam Head Office Bellville
09.2000 - 09.2002
- I was involved in performing automated and manual test to ensure the software created by developers is fit for its purpose.
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of testing activities, safeguarding system.
- Established robust quality assurance processes that allowed for early detection of defects in the software development cycle.
- Planning, executing and reporting on various types of testing, including functional, performance and security testing before they reach end-users.
Technical Laboratory Assistant (Contract)
CPUT, Cape Peninsula University of Technology
04.2000 - 08.2000
- General maintenance of the computer laboratory.
- Assist students with networking problems at their workstations and assist with printing or other related issues.
- Do maintenance on all computers in the lab and keep inventory of equipment eg. Hardware and software licences in the department.
- Assist the lecturer with tasks during and after class.
Information Technology Consultant
Orley Foods
05.1998 - 04.2000
- Responsible for assembling and upgrading computers.
- Troubleshoot hardware and software.
- Installation and administration of Windows, set up printers and perform regular back ups.
Creditors Clerk
Orley Foods
05.1998 - 05.1999
- Capture invoices and reconcile accounts in compliance with financial policies and procedures.
- Consistently met deadlines for processing credit applications, contributing to the organization''s ability to secure new business opportunities.
- Supported annual audit preparations by providing comprehensive documentation of creditor transactions, facilitating successful completion of audits.
- Contributed to cash flow management by monitoring outstanding debts and following up with clients on overdue payments.
- Pay suppliers, prepare accounts, invoices and bank deposits.
Creditors Clerk
British Petroleum BP
05.1993 - 05.1997
- Assisted finance team in meeting month-end deadlines by diligently processing invoices and posting transactions to general ledger accounts.
- Identified discrepancies in account balances through thorough reconciliation processes, resulting in improved accuracy of financial statements.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Handled account payments and provided information regarding outstanding balances.
- Monitored outstanding invoices and performed collections duties.
- Used data entry skills to accurately document and input statements.
- Reconciled accounts receivable to general ledger.
Education
No Degree - Teaching English To Speakers of Other Languages
Asian College of Teachers
Bangkok 1 2019 - Current
No Degree - Security Officer C. Grade
PSIRA
Bellville, South Africa05-2008
No Degree - A + PC Technician
Compu-tech
Cape Town, South Africa05-1999
No Degree - Bookeeping Diploma
Varsity College
Rondebosch, South Africa07-1998
No Degree - Grade 12
Ravensmead Senior Secondary School
Ravensmead, South Africa12-1991
Skills
- Microsoft Word
- Windows 7
- Windows 8
- Windows 10
- PowerPoint
- Visual Studio Code (Coding)
- Digital photography
- Shot composition
- HD photography
Timeline
Photographer/ Entrepreneur
Self Employed
01.2013 - Current
Driving Instructor
Self Employed
01.2010 - Current
Call Center Representative
Sanlam Head Office Bellville
11.2004 - 11.2009
Security Supervisor
Assist Security
12.2002 - 12.2004
Systems Tester
Sanlam Head Office Bellville
09.2000 - 09.2002
Technical Laboratory Assistant (Contract)
CPUT, Cape Peninsula University of Technology
04.2000 - 08.2000
Information Technology Consultant
Orley Foods
05.1998 - 04.2000
Creditors Clerk
Orley Foods
05.1998 - 05.1999
Creditors Clerk
British Petroleum BP
05.1993 - 05.1997
No Degree - Teaching English To Speakers of Other Languages
Asian College of Teachers
1 2019 - Current
No Degree - Security Officer C. Grade
PSIRA
No Degree - A + PC Technician
Compu-tech
No Degree - Bookeeping Diploma
Varsity College
No Degree - Grade 12
Ravensmead Senior Secondary School
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