Le Verne Van Eyssen
Senior Front Of House Manager
Cape Town
Summary
Dynamic Senior Front of House Manager with proven effective and workable business abilities. Excelling in guest relations and restaurant operations. Expert in staff management and training, driving revenue through exceptional service and event planning. Adept at enhancing operational efficiency while fostering a collaborative team environment. A visionary who is long term goal orientated and very responsible.
Overview
2026
2026
years of professional experience
Work History
Senior Front Of House Manager
Cattle Baron Constantia
2018 - Current
- Managed cash handling procedures, reconciling daily cash-ups and secured nightly bank deposits.
- Managed all day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Organized special events and private parties, customizing menus and decor to exceed guest expectations and generate significant revenue.
- Managed reservation process with telephonic and e-mail booking system.
- Developed and maintained relationships with vendors, other business partners and guests.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and maintained daily inventory and stock levels.
- Overseeing lighting and maintaining Elevated dining ambiance.
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
Head Waitress and Hostess
Ocean Basket Claremont
2017 - 2018
- Completed daily side work of Monitoring inventory and daily opening and closing duties.
- Proactively assisted during busy times, helping to expedite food delivery and maintaining high levels of guest satisfaction.
- Greeted and seated guests upon arrival and provided friendly presence throughout dining experience.
- Processing of credit card and cash payments
- Contributed to revenue growth by upselling menu items and motivating teamwork.
- Maintained knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Senior Manager & Office Administrator
Cape Town Fish Market
2013 - 2017
- Managed and reconciling daily cash-up procedures.
- Managed all day-to-day FOH operations and all Office Administration.
- Conducted seating of walk in guests.
- Managed payroll processing for staff and disbursement of salaries.
- Oversaw store inventory and ensuring sufficient office supplies.
- Purchasing and reconciliation of Invoices.
- Ensuring high standards and guest satisfaction.
Front Desk Receptionist
Louis Group Properties Trading Under Seeff Commercial & Industrial
2007 - 2013
- Maintained guest experience by welcoming at the front desk, facilitating enquiries and managed an organized reception area.
- Completed data entry and filing to keep records updated for easy retrieval.
- Managed high-volume phone calls, directing inquiries to appropriate personnel.
- Supported administrative tasks such as filing, data entry, and document preparation for efficient office workflow.
- Scheduled, coordinated and confirmed appointments and meetings.
- Compiled information from files and research to satisfy information requests.
- Helped prepare reports and presentations for internal or client-related use.
- Handled sensitive customer and company information with confidentiality, adhering to company privacy guidelines.
Sales Assistant and Cashier
Faith Boutique & Little People Baby Store
2004 - 2007
- Welcomed customers, handled inquiries, and returns professionally.
- Ensured a positive experience for all customers.
- Assisted customers, made recommendations and increased sales based on their needs and preferences.
- Performed cash and card transactions to complete customer purchases. Operated cash register to record transactions accurately.
- Managed the store and inventory. Setting up displays and organizing products.
Education
High School Diploma -
Bergvliet High School
Cape Town, South Africa 05.2001 -
Stellenbosch University
Cape Town, South AfricaSkills
Guest Relations and Customer Service
Restaurant Operations
Business and Marketing Management
Staff Management
Training and coaching - advanced waiter training
Reservation management
Emergency Procedures - First Aider and Fire Safety
POS and GAAP system operations
Accomplishments
- First Aider & Fire Safety Certificate
- Foundations Of Business and Marketing Certificate
- 1st Solutions Certificate
- Advanced Waiter Training Certificate
- Excel Certificate
- Strong Foundations DGF programme and CRM Sales Certificates
Timeline
High School Diploma -
Bergvliet High School
05.2001 -
Senior Front Of House Manager
Cattle Baron Constantia
2018 - Current
Head Waitress and Hostess
Ocean Basket Claremont
2017 - 2018
Senior Manager & Office Administrator
Cape Town Fish Market
2013 - 2017
Front Desk Receptionist
Louis Group Properties Trading Under Seeff Commercial & Industrial
2007 - 2013
Sales Assistant and Cashier
Faith Boutique & Little People Baby Store
2004 - 2007
Stellenbosch University