LEUNGO SENDRA BAIKAKEDI
Project Coordinator
Boksburg,Gauteng
Work Preference
Summary
Project Coordinator organizing administrative workflows, reporting, and cross-functional
follow-up in fast-moving support environments. Brings careful tracking, meeting coordination,
and correspondence management to keep tasks moving, reduce errors, and support timely
decisions. Supports reliable day-to-day execution by maintaining clear communication
across projects and stakeholders.
Overview
12
12
years of professional experience
1
1
Language
Work History
Claims Consultant
Howden Insurance Brokers
Johannesburg
2023.12 - 2026.05
- Processed proportional and non-proportional reinsurance claims within a 5-day SLA.
- Contributed to process improvements that reduced errors and improved efficiency.
- Prepared monthly claims reports and managed urgent cash calls.
- Coordinated review and correction of complex claims, engaging stakeholders to obtain compliant documentation.
- Duties Include:
Executive Personal Assistant
Nka'Thuto Edupropeller-NPO
Johannesburg
2023.09 - 2023.11
- Coordinated executive schedules, ensuring efficient use of time and resources.
- Organized travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Managed correspondence, prioritizing communication based on urgency and importance.
- Assisted in project management tasks, tracking deadlines and deliverables effectively.
- Led administrative team initiatives to streamline office operations and enhance productivity.
- Prepared meeting agendas and materials to ensure productive discussions during board meetings or executive sessions.
Executive Personal Assistant
PPS for Professionals
Johannesburg
2021.01 - 2023.03
- Organized travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Provided exceptional customer service when interacting with clients or vendors on behalf of the executive team.
- Oversaw office management tasks, including supply inventory, facilities maintenance, and vendor relations.
- Managed correspondence, prioritizing communication based on urgency and importance.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Oversaw personal and professional calendars and coordinated appointments for future events.
Sales Consultant
Travelex Financial Services
Johannesburg
2016.03 - 2020.08
- Developed tailored financial solutions to meet diverse client needs.
- Provided expert guidance on foreign exchange products and services.
- Conducted market analysis to identify emerging trends and opportunities.
- Enhanced customer engagement through personalized service strategies.
- Established strong relationships with key clients, ensuring retention and satisfaction.
Sales Consultant
O’Keeffe & Swartz
Johannesburg
2015.06 - 2015.11
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Call Centre Agent
Plus 94 Research
Johannesburg
2014.01 - 2014.06
- Conducted telephone interviews for market research.
- Ensured customer satisfaction, providing feedback.
- Resolved customer complaints and concerns.
- Duties Include:
- Managed inbound and outbound customer calls, ensuring high levels of satisfaction and issue resolution.
- Documented call details in CRM systems, maintaining precise records for future reference.
- Collaborated with team members to improve call handling processes and service delivery efficiency.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Education
Bachelor of Commerce - Project Management
MANCOSA
Johannesburg, South Africa05.2026
NQF Level 4 - Banking and Financial Services Certificate
Cornerstone Training And Business College
Johannesburg, South Africa03.2017
Skills
Process improvement
Report preparation
Project coordination
Detail-oriented
Documentation management
Team coordination
Project management
Problem-solving
Accomplishments
- Successfully coordinated the review and correction of complex reinsurance claims.
- Implemented process improvements that increased efficiency and reduced errors.
- Received high-quality ratings on claims processed.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Bilingual or Proficient (C2)
Timeline
Claims Consultant
Howden Insurance Brokers
2023.12 - 2026.05
Executive Personal Assistant
Nka'Thuto Edupropeller-NPO
2023.09 - 2023.11
Executive Personal Assistant
PPS for Professionals
2021.01 - 2023.03
Sales Consultant
Travelex Financial Services
2016.03 - 2020.08
Sales Consultant
O’Keeffe & Swartz
2015.06 - 2015.11
Call Centre Agent
Plus 94 Research
2014.01 - 2014.06
Bachelor of Commerce - Project Management
MANCOSA
NQF Level 4 - Banking and Financial Services Certificate
Cornerstone Training And Business College