Letwin Kanhuru
F&B And Hospitality Operations Manager
Dodoma
Summary
Seasoned Operations Manager and dynamic leader with over a decade of experience optimizing business operations, enhancing strategic planning, and driving productivity. Proven ability to develop high-performing teams, streamline processes, and implement impactful improvements that boost efficiency and profitability. Results-driven and adaptable, with a deep understanding of industry trends, exceptional communication skills, and a keen eye for identifying opportunities for growth. Adept at problem-solving and executing strategic initiatives to elevate business performance and customer satisfaction
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
5
5
Languages
Work History
F & B Operations Manager
Domiya Estate
01.2024 - Current
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
Lodge Manager
Skill Forest Lodge
08.2023 - 12.2023
- To ensure all the guests received the high standard of customer service offering at skill forest
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Ensure General Data for the customers and service providers is accurate, timely and consolidated
- Trained workers in food preparation, money handling and cleaning roles to facilitate lodge operations
- Conduct Sales and Marketing activities at Skill Forest Lodge
- Developing Marketing Campaigns using various media outlets including print materials and social media platforms
- Coached team members on Handling the Guests, food safety and sanitation processes and customer service to increase revenue
- Taking Control of all Maintenance and Admiration of the Lodge
- Assisting guest with check in and check out process as well as any other enquires that they may have
- Health and Safety including protection of all guests, staffs, property and equipment's at Skill Forest Lodge
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Resolved customer inquiries and complaints requiring management-level escalation
Restaurant Manager
Village cafe
03.2023 - 07.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Prepared employee schedules to maintain appropriate staffing levels during peak periods
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue
- Optimized profits by controlling food, beverage and labor costs
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Ordering supplies from vendors as needed while staying within budget guidelines
- Creating new menu list based on customer feedback and industry trend
- Resolved customer inquiries and complaints requiring management-level escalation
Senior Restaurant Manager
Red Cloud Spur SA
03.2018 - 03.2023
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Scheduled and directed staff in daily work assignments to maximize productivity
- Managed accounts payable, accounts receivable and payroll
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
Front of House Manager
Yurok Spur SA
12.2013 - 12.2017
- Managed day-to-day restaurant operations with focus on quality and meeting customer expectations
- Scheduling and directed staffs in daily work assignments to maximize operation performance
- Ensure the customers received the highest standard of services
- Handled complaints, settled disputes and resolved customer conflicts
- Directed front of house operations to deliver positive guest experience
Waitress
Burning Arrow
02.2007 - 07.2012
- Greeted customers, answered questions and recommended specials to increase profits
- Handled food safety and kept spaces clean to protect customers from foodborne illness
- Presented food and beverages to guest at tables
- Assist the customers in case of any complain or Enquiry
- Maintained accuracy while handling payments
- Communicated with Kitchen staff to stay updated on items availability
Education
ICDL - COMPUTER LITERACY
BES College
High School Diploma - undefined
KAMBUZUMA HIGH
R638 - Some College (No Degree)
HYGIENE REGULATIONS SPUR ACADEMY
CPR, AED & First Aid - Some College (No Degree)
Allison
Skills
- Team building
- MS office
- Management
- Staff management and training
- Effective Communication
- Documentation and Reporting
- Budget Oversight
- Leadership
- Organizational management
- Performance reporting
- Customer relationship management (CRM)
- Customer retention
Accomplishments
- Controlled, Managed and Maintained Very Low Food Cost
- Managed over 50 employees on very busy shift
- Trained waiters to give efficient and effective service
- Maintained Basic Hygiene due to regular training
- Maintain very good number of regular customers due to exceeding their expectation through Food and service
Employment References
- Itumeleng Makae, Yurok Spur, Manager, 0782839770
- Ali Mohamed, Burning Arrow Spur, Manager, 0123332142
- Sonja Marais, Red Cloud Spur, Operator, 0606614860
- Lady T Dube, Village Café Arusha, General Manager, 0767986312
Timeline
F & B Operations Manager
Domiya Estate
01.2024 - Current
Lodge Manager
Skill Forest Lodge
08.2023 - 12.2023
Restaurant Manager
Village cafe
03.2023 - 07.2023
Senior Restaurant Manager
Red Cloud Spur SA
03.2018 - 03.2023
Front of House Manager
Yurok Spur SA
12.2013 - 12.2017
Waitress
Burning Arrow
02.2007 - 07.2012
High School Diploma - undefined
KAMBUZUMA HIGH
R638 - Some College (No Degree)
HYGIENE REGULATIONS SPUR ACADEMY
CPR, AED & First Aid - Some College (No Degree)
Allison
ICDL - COMPUTER LITERACY
BES College
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