Letlhogonolo Elizabeth Mashigo
Akasia , Pretoria
Overview
8
8
years of professional experience
Work History
VENUE COORDINATOR
Nmisa(National metrology of South Africa)
06.2023 - 09.2023
- Co-ordination of Nmisa staff tearoom, including ensuring supplies are put out daily
- Control of meeting room equipment, to ensure safe keeping of presentation equipment and make sure they are in good condition all the time
- Stand in for reception as and when required
- Undertake any other duties as may be required from time to time.
Philjoy Retirement Home
04.2019 - 05.2020
CLIENT SERVICE SUPERVISOR
African Pride Irene Country Lodge
07.2018 - 12.2018
- Maintaining a positive, empathetic and professional attitude toward customers always
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Managing a team of junior customer service representatives
- Ensure customer satisfaction and provide professional customer support
- Make and change room assignments according to guest requirements.
RECEPTIONIST & EVENTS COORDINATOR
Hospitality Solutions company
01.2016 - 06.2018
- Identify the clients' requirements and expectations for each event
- Liaise with vendors during the event planning process to ensure everything is in order
- Manage all events set up, tear down and follow up process
- Maintain events budget
- Book venues, caterers, entertainment, photographer and speakers
- Conduct final inspection on the day to ensure everything adheres to clients standard
- Assess an event overall success and submit finding.
ASSISTANT MANAGER
Hospitality Solutions company
01.2016 - 06.2018
- Delegating responsibilities and supervising business operations
- Monitoring store activity and ensuring it is properly provisioned and staffed
- Establishing and achieving business and profit objectives
- Resolving conflicts or complaints from customers and employees
- Monitoring store activity and ensuring it is properly provisioned and staffed.
GUEST RELATIONS ASSISTANT/RECEPTIONIST
Hospitality Solutions company
01.2016 - 06.2018
- Ensure that guest check-in and check-out services are done promptly and courteously
- Ensure that front office staff is available at all times for customer assistance
- Provide outstanding services and ensure guest satisfaction
- Provide direction and guidance to front office staff to meet hotel goals
- Manage special requests for customers including restaurant reservations, limousine services and car rentals
- Address guest inquiries and concerns in a timely and professional manner
- Coordinate with Event Coordinator in organizing meetings and specials events as requested by guests
- Escalate unresolved guest issues to Director for immediate resolution.
FLOOR SUPERVISOR/RECEPTIONIST
Webber Wenzel
11.2017 - 01.2018
- Greet clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hardcopy filing systems for all partners
- Make travel arrangements and schedule meetings based on all partners' itineraries
- Deal with bookings by phone, e-mail, letter, fax or face-to-face
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments
- Take and pass on messages to Guests
- Deal with special requests from Guests
- Deal with complaints or problems.
Education
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The Capital Hotel School
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City&Guilds
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The Capital Hotel School
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The Capital Hotel School
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The SA School of Weddings
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Pretoria College
Skills
Business OperationsEvent PlanningFront OfficeDecision MakingDetail OrientedService ProviderExcellent Communication skillExcellent Customer serviceComputer Proficient (Ms Office, Internet, Email)
Personal Information
- Date of Birth: 06/07/84
- Nationality: South African
- Marital Status: Married
References
- Alleta Karsten , Nmisa , 083 234 0415, Akarsten@nmisa.org
- Kabelo Mahlangu, 068 074 0949, Kabepmahlangu@gmail.com
- Yvonne Matshidiso Mohlamme, Philjoy Retirement Home, 073 299 4494, Mohlammey@gmail.com
Timeline
VENUE COORDINATOR
Nmisa(National metrology of South Africa)
06.2023 - 09.2023
Philjoy Retirement Home
04.2019 - 05.2020
CLIENT SERVICE SUPERVISOR
African Pride Irene Country Lodge
07.2018 - 12.2018
FLOOR SUPERVISOR/RECEPTIONIST
Webber Wenzel
11.2017 - 01.2018
RECEPTIONIST & EVENTS COORDINATOR
Hospitality Solutions company
01.2016 - 06.2018
ASSISTANT MANAGER
Hospitality Solutions company
01.2016 - 06.2018
GUEST RELATIONS ASSISTANT/RECEPTIONIST
Hospitality Solutions company
01.2016 - 06.2018
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Allison
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Allison
undefined
The Capital Hotel School
undefined
City&Guilds
undefined
City&Guilds
undefined
City&Guilds
undefined
City&Guild
undefined
The Capital Hotel School
undefined
The Capital Hotel School
undefined
The Capital Hotel School
undefined
The SA School of Weddings
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Pretoria College