Letlhogonolo Nthite
IT Technician
Midrand,South Africa
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
5
5
years of professional experience
Work History
Data Center Operations Technician
Africa Data Centres
Midrand, Gauteng
06.2019 - Current
- Accepting tasks and documenting status using ticketing system and email.
- Moving and installing shelves, power strips, rails, servers, switches, routers and other equipment.
- Dressing and labeling cables for easy identification and traceability.
- Integrating fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
- Assisting clients with Remote Hands Services (RHS)
- Identifying and reporting problem devices and replaced defective parts.
- Supported senior teammates performing crisis management during critical situations or major service outages.
- Conducting inventory control and reporting stock or receiving discrepancies identified when comparing inventory records with physical items or received products and packing slip.
First Line Network Support
Vodacom
Midrand, Gauteng
07.2018 - 06.2019
- Tested and troubleshooted links on the Vodacom network that is down or unstable in a timely manner.
- Remotely supported clients with their network links queries.
- Provided technical support and answering support queries via email or phone.
- Escalated queries where necessary.
- logged calls for clients on the call logging system.
Network Monitoring
Vodacom
Midrand, Gauteng
11.2016 - 06.2018
- Managed and reported system and network related outages.
- Performed event management (monitoring), identify and take ownership of any problems.
- Pro-actively monitored the network and network services systems and escalate (as appropriate) any issues in a timely manner within SLA .
- Logged incidents / alarms using Netcool for all alarms testing down intermittent connection by recording and to updating customer (contact) information as necessary in Siebel SRM.
- Provided accurate initial assessment of categorization and prioritization for reported incidents or service requests.
- Monitored Firewalls and virtualized environment with solar winds monitoring and management tool
Education
Certified Data Centre Professional (CDCP) - Data Center
EPI Academy
01.2022 - Current
Huawei Certified ICT Associate (HCIA) - Cloud Computing
Graduate Institute of South Africa
Johannesburg 11.2021 - 12.2021
Microsoft Azure Administrator - Cloud Computing
Boston City Campus
Johannesburg 05.2021 - 06.2021
Information Technology & Computer Science - Information Technology
Tshwane South College For FET
Pretoria WestSkills
Network support
Root Cause Analysis
Excellent Communication
Computer Skills
Good Telephone Etiquette
Customer Service
Timeline
Certified Data Centre Professional (CDCP) - Data Center
EPI Academy
01.2022 - Current
Huawei Certified ICT Associate (HCIA) - Cloud Computing
Graduate Institute of South Africa
11.2021 - 12.2021
Microsoft Azure Administrator - Cloud Computing
Boston City Campus
05.2021 - 06.2021
Data Center Operations Technician
Africa Data Centres
06.2019 - Current
First Line Network Support
Vodacom
07.2018 - 06.2019
Network Monitoring
Vodacom
11.2016 - 06.2018
Information Technology & Computer Science - Information Technology
Tshwane South College For FET