Summary
Overview
Work History
Education
Skills
Timeline
Generic

Letlhogonolo Mathabe

Retail Assistant Manager

Summary

Address: 11 Mona villas,25 Theron Street,Monavoni,Centurion Personal profile Letlhogonolo is a highly organised, a very ambitious person, she is always eager to learn and willing to try new things, she believes in going an extra mile, she’s collaborative and adapt to any environment. Her only weakness is she cares too much, she delivers positive customer engagement, she strives for excellence and try to be accurate in everything she does, Letlhogonolo puts in effort in her work and just life in general. She has extreme accountability and ownership. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Dedicated Industry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
2
2
years of post-secondary education
2
2
Languages

Work History

Retail Assistant Store Manager

Puma Sports Distributors
Pretoria, Gauteng
01.2023 - Current
  • Working
  • Essential Functions(required per the Role)
  • Responsible for ensuring the store consistently achieves or exceeds sales
  • Guarantee consistently high standards of customer experience within the store in accordance to Puma’s Brand Values and service standards
  • Assist the Store Manager in preparing and administering timely and accurate performance appraisals
  • Responsible for training programs(required per the Role), both Domestic and Global, are successfully completed to drive results within the store
  • Manage and communicate merchandise opportunities to Store Manager
  • Directly responsible for execution and processing of both incoming and outgoing merchandise
  • Required to comply with all Policies & Procedures, operational core competencies and key accountabilities
  • Execute all requirements necessary to maintain a safe and complaint working environment for all Store Associates and Customers.
  • Trained and managed associates in customer service and sales techniques.
  • Optimized store displays and appearance via strategic merchandising.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Completed routine store inventories.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Developed innovative and creative merchandise displays to drive point-of-sale purchases.
  • Assisted store manager in meeting standards for customer service and quality.
  • Oversaw and managed operational and financial projects to deliver on time and within budget limitations.
  • Investigated market to identify seasonal trends and forecast consumer needs.
  • Answered questions about store policies and addressed customer concerns.
  • Supported senior management in implementing and upholding store policies and procedures.
  • Successful in managing team of employees in Type retail store.
  • Generated promotional plans designed to boost store traffic and revenue.
  • Monitored employee compliance with health and safety regulations, proactively correcting issues.
  • Helped develop and consistently enforced top-notch customer service standards across departments.
  • Tracked daily cash handling, reconciled sales and prepared bank deposits.

Sales Supervisor

Puma Sports Distributors
Centurion , Gauteng
03.2021 - 12.2022
  • Promoted exceptional customer service by engaging clients on sales floor.
  • Capitalized on sales development and performance optimization opportunities while controlling expenses and maintaining diverse customer base.

Sales Associate

Puma Sports Distributors
Centurion , Gauteng
02.2020 - 02.2021
  • Reason for leaving: Resigned
  • Company:
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Met existing customers to review current services and expand sales opportunities.
  • Developed, maintained and utilized diverse client base.

Financial Advisor

Sanlam Sky
Pretoria , Gauteng
05.2019 - 08.2019
  • Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
  • Met with clients to discuss assets, expenses, and long-term and short-term investment goals to devise personalized financial plans.
  • Presented financial plans and investment recommendations to clients.

Education

Diploma - Business Management

The Independent institute of education Campus: Rosebank College, Amandasig Secondary School Pretoria
01.2015 - 01.2017

Grade 12 - undefined

Skills

Team playerundefined

Timeline

Retail Assistant Store Manager

Puma Sports Distributors
01.2023 - Current

Sales Supervisor

Puma Sports Distributors
03.2021 - 12.2022

Sales Associate

Puma Sports Distributors
02.2020 - 02.2021

Financial Advisor

Sanlam Sky
05.2019 - 08.2019

Diploma - Business Management

The Independent institute of education Campus: Rosebank College, Amandasig Secondary School Pretoria
01.2015 - 01.2017

Grade 12 - undefined

Letlhogonolo MathabeRetail Assistant Manager