Learning and research
Letlhogonolo Makhoane
IT Security Analyst
Johannesburg
Summary
Results-driven IT professional with notable success in the planning, analysis, and implementation of system technology initiatives. Organized, dependable, and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
5
5
Certifications
3
3
Languages
Work History
IT Security Analyst (I&SS)
First Nation Bank (FNB)
04.2017 - Current
- To support endpoint security environment and ensure availability of services by implementing measures, making configuration changes, testing and monitoring
- Conducting daily checks to ensure systems are running as expected, available and are updating, and machines are reporting and communicating as expected
- Run maintenance, management, and policy configurations on McAfee application tool (EPO, Drive Encryption, DLP, HIPS, VSE/ENS), drive encryption (MBAM) and windows defender (AV)
- Troubleshooting and investigating security-related issues
- Maintain customer engagement and service and provide advice and support to business units about methods and processes of remediation
- Review monthly IT reports and provide remediation processes
- Ensuring compliance to security standards within business unit through monthly IT risk reports
- Identify, assess, analyze, and mitigate potential risks in environment and initiate projects
- Ensure compliance within organization through application of SANS critical controls to ensure proper security measures and remediation processes are in place
- Manage and Configure vulnerability scan schedules and reporting monthly through Micro Focus Fortify Solution
- Identifying significant risks during software development test cycle and implementing controls to mitigate these risks
- Research to improve and assist in implementation of security products within organizations where appropriate
- Duties performed under mentorship of Enablement Segment ISO: Compiling Enablement segment security hygiene reports
- Compiling Enablement segment Cyber Security Exco Reports
- Attending Cyber Security Exco meetings, Exceptions committee meetings, and Security Review Committee (SRC) meetings
- Assisting with Control Compliance Suite (CCS) Standards reviews
- Attending Business Unit (BU) meetings to understand security concerns or requirements
- Following up on Privileged Access Management (PAM) Enablement Segment
- Reviewing MicroStrategy reports to correct deviations
- Highlight: Successfully implemented Microsoft Bitlocker Administration Management (MBAM) solution project in FNB environment in 2017—ensuring all MBAM requirements are met; Working with AD team to build MBAM policy and ensure MBAM environment are up and running; Liaise with Vendor for advisory purposes; Successfully completed migration of workstations on AV platforms
2nd Line Support Engineer
First National Bank (FNB)
08.2015 - 04.2017
- Drive business profitability in context of cost management through Information technology solutions through hardware and software performance and recoveries by team
- Increase operational efficiency and suggest solutions to enhance cost effectiveness
- Deliver exceptional service that exceeds customers’ expectations through proactive, innovative and appropriate solutions by resolving queries quickly, effectively, and within agreed Service Level Agreement
- Cultivate and manage objective working relationships with variety of stakeholders, including end-users, project managers and senior staff members, by providing input to business requirements
- Responsible for timely and effective response of IT Team Desktop user queries and problems through receipt and logging of problems and coordination of rapid and appropriate responses
- Ensure on-site hardware, software and peripheral updates and repairs in organization and ensure System and data protection are enabled. New system installations on Standard PC, Laptops, printers, and Mobile devices
- Manage IT service desk and incidents to provide efficient desktop support aligned to SLA's and agreed standards
- Minimize system downtime through pro-active monitoring and planning; Ensure trending and minimization of recurring problems
- Maintain relevant systems to ensure (amongst others) integrity of data and functionality by ensuring Anti-Virus is installed on all PC's, all patches are up-to-date, PC names are up-to-date, and server connections are accurate
- Provision of efficient administration service through careful and timely planning, reporting, and updating of all related information during IT Support of hardware and software applications
- Balances Desktop conflicting priorities and develops new approaches in light of changing business circumstances
- Support the implementation of desktop projects or change programs as required by business
- Manage own development to increase own competencies
- Support peers and colleagues across IT functions through knowledge sharing during desktop support.
Education
Postgraduate Diploma in Business Administration (PDBA) - Business Administration
Wits University Business School
Johannesburg 01.2020 - 05.2021
Bachelor of Technology - Information Technology
Tshwane University of Technology
Pretoria, South Africa 07.2017 - 04.2019
National Diploma - Information Technology
Tshwane University of Technology
Pretoria, South Africa 01.2007 - 04.2013
Skills
Best Practices Implementation
undefinedCertification
ITIL Foundation Certificate in IT Service Management (ITILv3), 2017
Areas Of Competence
- Customer service and engagement (Endpoint Users)
- Information Security Policies and Procedures
- Information Security Risk management
- Project design, planning, and implementation
- Basic TCP/IP network troubleshooting
- Managing AV Security tools (McAfee ePolicy Ocherstrator), Drive Encryption (MBAM) and Vulnerability Assessments (Micro Focus Fortify)
- Team player and willingness to learning.
- Research and understand Security Best Practices and how they are implemented in a corporate environment.
- Desktop support services, hardware, software, and windows server support
Personal Information
- Age: 35
- Gender: Male
- Nationality: South African
- Driving License: C1
References
Available On Request
Interests
Reading, watching soccer
I enjoy reading the autobiographies of successful people, I find a lot of inspiration and motivation from that. Soccer is my favorite sport; tuning in to TV to watch it is something I enjoy doing and look forward to over the weekend.
Timeline
Postgraduate Diploma in Business Administration (PDBA) - Business Administration
Wits University Business School
01.2020 - 05.2021
Bachelor of Technology - Information Technology
Tshwane University of Technology
07.2017 - 04.2019
IT Security Analyst (I&SS)
First Nation Bank (FNB)
04.2017 - Current
2nd Line Support Engineer
First National Bank (FNB)
08.2015 - 04.2017
National Diploma - Information Technology
Tshwane University of Technology
01.2007 - 04.2013
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