Summary
Overview
Work History
Education
Skills
References
Achievement
Timeline
Generic

LETLHOGONOLO GRACE BOVU

BRITS

Summary

Experienced Cash Consultant, Foreign Exchange and Client Liaison Officer for the period of 10 years in the Banking Industry. Excellent reputation for resolving problems and improving customer satisfaction. I assisted in the Training of Auto Teller Machine and ensuring attention to detail and comprehensive understanding of the Bank practices. I have excellent customer experience and fit well in a team. I have 2 year experience working as a Branch Routine Officer, specializing in compliance by facilitating Bi-Weekly ATM and Monthly Teller Surprise checks and ensure that checks have been conducted in line with laid down procedures. Conduct a daily check of the destruction report that the report is being actioned and that there are no outstanding items for longer than one day.

Overview

11
11
years of professional experience

Work History

Branch Routine Officer

Standard Bank
09.2023 - Current
  • Managed cash handling, including balancing tills and maintaining reports of daily transactions.
  • Coordinated with various departments within the branch to facilitate smooth operations and address operational issues.
  • Conduct daily scrutiny of in-house account (reconciliation of ICMS, General Cash and ATM Cash Account, Rejected Transfer Account, Differences in Tellers cash account)
  • Verify that cash holding limits have not been breached and report breached according to laid down processes
  • Manage and facilitate the effective treasury through the adherence of the ICM tool.
  • Daily investigation and expunge all rejected transfer entries in the laid down procedures and escalate long outstanding entries.
  • Scrutinize the CIP records weekly to validate that the balancing of the cards is evident
  • Receive, validate, capture all subpoenas in line with laid down procedures and follow through until completion
  • Observe and report on the image risk, premises maintenance and equipment maintenance and ensure all these logged via OPS Connect and attended to.
  • Keep account of all unactionable reviews and load these client details to the uncontactable tracker.
  • Contact the high-risk clients and obtain the relevant information (e.g., source of funds document) and obtain sign off from the relevant branch leader .
  • Obtain AML data from the Periodic Review dashboard in order to complete the review process.




Customer Liaison Officer

Standard Bank
10.2022 - 09.2023
  • Developed and maintained strong client relationships to ensure customer satisfaction and loyalty.
  • Facilitated communication between customers and relevant departments to provide efficient service delivery.
  • Implemented customer feedback mechanisms to improve service quality and client experience.
  • Monitored and reported customer service trends to support continuous improvement efforts and strategy formulation.
  • Resolved customer inquiries and complaints swiftly to enhance customer satisfaction and loyalty.
  • Ensures that all new service requests (queries and complaints) are logged correctly and attended before Service Level Agreement.
  • Assist customers to register for the relevant digital banking (new and existing customers)

Cash Consultant

Standard Bank
07.2014 - 10.2022
  • Successfully managed cash handling processes, ensuring accurate balancing of tills and meticulous report preparation of daily transactions.
  • Conducted thorough daily scrutiny of in-house accounts, including reconciliation of ICMS, General Cash, ATM Cash, and Rejected Transfer Accounts.
  • Effectively managed treasury operations through rigorous adherence to the ICM tool, facilitating financial precision.
  • ATMs Loadings, ATMs Balancing and Actioning of exceptions
  • Perform necessary order in the events of change transactions
  • Led investigations and resolved rejected transfer entries, while escalating and addressing long outstanding items according to procedures.
  • Collect payments whether in cash or credit and issue receipts, ensuring that accounts are completing the workflow in an accurate and efficient manner
  • Track Transactions on balance sheet and report any discrepancies
  • Generating and provide lead sales to the Universal Bankers and sell bank products

Education

Grade 12 - English, Setswana, Afrikaans, Accounting, Economics, Business Economics

Eletsa Secondary School
12.2005

Bachelor of commerce - Financial Management

Mancosa
08.2025

NQF 5 - Learnership Orientation, Future Banking, Financial Acumen, Compliance and Risk Management, Client Experience and Solutions

Cornerstone Performance Solutions
10.2021

Skills

  • Compliance and Risk Management
  • Managing Cash
  • Time Management
  • Team Work

References

  • Sanjay, Kalidas, sanjay.kalidas@standardbank.co.za, 012 250 8422, Standard Bank, Brits
  • Rachel, Moilwa, rachel.moilwa@standardbank.co.za, 012 253 9518, Standard Bank, Hartbeespoort

Achievement

Branch Routine Awards-2024

Mark Of Excellence - 2024 Nominee

Timeline

Branch Routine Officer

Standard Bank
09.2023 - Current

Customer Liaison Officer

Standard Bank
10.2022 - 09.2023

Cash Consultant

Standard Bank
07.2014 - 10.2022

Bachelor of commerce - Financial Management

Mancosa

NQF 5 - Learnership Orientation, Future Banking, Financial Acumen, Compliance and Risk Management, Client Experience and Solutions

Cornerstone Performance Solutions

Grade 12 - English, Setswana, Afrikaans, Accounting, Economics, Business Economics

Eletsa Secondary School

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