Letitia Botes
Springs
Summary
Dynamic and results-oriented professional with extensive experience in educational and customer service roles, notably as a Substitute Teacher at Heidi Kleuterskool. Excelled in motivating students and providing top-notch administrative support, demonstrating exceptional organization and verbal communication skills. Proven track record of fostering positive relationships and enhancing student learning outcomes through effective behavior management and a growth mindset.
Overview
12
12
years of professional experience
Work History
Receptionist/Customer Care Representative
Tip Top Cleaners CC
07.2024 - 10.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Substitute Teacher
Laerskool Eloff
01.2014 - 12.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
After-School Tutor
Self Employed
01.2013 - 12.2015
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided homework assistance using specific curriculum and materials.
- Boosted students'' confidence in their abilities through positive reinforcement and constructive feedback.
Substitute Teacher
Heidi Kleuterskool
01.2013 - 12.2013
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Contributed to positive school culture by participating in extracurricular activities and events.
Education
High School Diploma -
Hoerskool John Vorster
Nigel12-1991
Skills
- Organization skills
- File management
- Verbal and written communication
- Time management
- Administrative support
- Motivating students
- Relationship building
- Behavior management
- Growth mindset
- Positive role model and mentor
Languages
English
Bilingual or Proficient (C2)
Afrikaans
Advanced (C1)
Timeline
Receptionist/Customer Care Representative
Tip Top Cleaners CC
07.2024 - 10.2024
Substitute Teacher
Laerskool Eloff
01.2014 - 12.2015
After-School Tutor
Self Employed
01.2013 - 12.2015
Substitute Teacher
Heidi Kleuterskool
01.2013 - 12.2013
High School Diploma -
Hoerskool John Vorster
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