Letitia Basson
Administrator
Cape Town
Summary
Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
11
11
years of professional experience
Work History
Administrator
Dawn Group
04.2011 - 11.2017
- Collected, validated, and distributed information to employees.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Maintained personnel records and updated internal databases to support document management.
- Maintained database systems to track and analyze operational data.
- Generated reports to suggest corrective actions and process improvements.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved problems, improved operations and provided exceptional service.
Data Capturer
SPAR Group
01.2007 - 06.2009
- Provided exceptional customer service when responding to inquiries related to captured data or other relevant issues.
- Supported company growth by consistently meeting or exceeding daily data entry quotas.
- Gathered and submitted observational information in addition to required data points.
- Ensured timely completion of assigned tasks, maintaining a high level of professionalism under pressure and tight deadlines.
Education
High School Diploma -
Aloe High School
Cape Town, South Africa 04.2001 -
No Degree - Psychology
Skills Academy
Cape Town 04.2001 -
Skills
- Multiple Priorities Management
- Strategic Planning
- Documentation And Reporting
- Customer Service
- MS Office
- Attention to Detail
- Time management abilities
- Excellent Communication
- Problem-solving abilities
- Written Communication
- Self Motivation
Timeline
Administrator
Dawn Group
04.2011 - 11.2017
Data Capturer
SPAR Group
01.2007 - 06.2009
High School Diploma -
Aloe High School
04.2001 -
No Degree - Psychology
Skills Academy
04.2001 -
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