Lethuxolo Ntshanga

Responsibilities:

• Customer Relations: Maintained positive client relationships by ensuring timely and satisfactory deliveries and collections.
• Delivery Oversight: Monitored shipments to ensure successful, on-time completion.
Fleet Readiness: Coordinated vehicle inspections, repairs, and maintenance to guarantee roadworthiness.
Billing and Invoicing: Managed client orders, processed collections, and maintained accurate payment records.
• Issue Resolution: Addressed delays, damages, and customer concerns to ensure high service standards.
• Vehicle Maintenance Management: Oversaw regular inspections and repairs to keep the transport fleet fully operational.

• Consulting and assisting customers with completing application forms to verify if they qualify for vehicle financing. I am well knowledgeable with the application systems used by the various banks.
• Focusing on qualifying clients for vehicle purchases. Expertise in evaluating creditworthiness, ensuring compliance with regulations, optimizing approval processes, and preventing fraudulent activities.
• Engaging clients and potential customers in understanding their needs in terms of used and new vehicles, so I could align them with what Carter Renault, as a company, offered.
  Informing clients and potential customers about the products and services at Renault, offered for new and used cars.
• Selling products and services in line with all aspects of dealership and manufacturer trading policies.

• Assisting customers complete an easy and obligation-free, online application form on the website. Helping customers to qualify for vehicle financing or purchasing cash.
• Assisting the finance and insurance sector with Risk and Compliance in vehicle financing.
  Proficient in evaluating credit risk, ensuring regulatory compliance, and optimizing financing processes.
• Selling products and services in line with all aspects of dealership and manufacturer trading policies.
• Engaging clients and potential customers in understanding their needs in terms of used vehicles.
• Supported in creating and maintaining a positive, customer-friendly sales environment, in addition to managing my day-to-day maintenance and consultation with our valued customers.

• Assisting customers with completing application forms to verify if they qualify for vehicle financing. Assisting the finance and insurance sector with risk and compliance in vehicle financing.
• Proficient in evaluating credit risk, ensuring regulatory compliance, and optimizing financing processes. I am well knowledgeable with the application systems used by the various banks.
• Engaging clients and potential customers in understanding their needs in terms of used and new vehicles, so I could align them with what Ford, as a company, offers.
  Informing clients and potential customers about the products and services Ford offers for new and used cars.
  Selling products and services in line with all aspects of dealership and manufacturer trading policies.
• Assisting with the EasySystems, which enabled the Dealership to provide quotes on all new and used vehicles, managing discounts and extras, receiving internal leads, digital signatures on OTPs, and loading clients directly into ED&D (CRM) to scan South African drivers' licenses.
• Continuous engagement with our clients and customers to establish satisfaction with our services and receive feedback to enhance our products.