Lethukuthula Myeni

• Identify and apply known solutions to operational problems and escalate unresolved issues Deliver on agreed performance targets according to set procedures and service level agreement Report on transactional activities to provide timely information for decision making in area of accountability Execute work in line with governance and compliance processes Provide advice and support to customer and their requirements in order to achieve & maintain set customer service excellence standards Contribute to the design, development, implementation and evaluation of marketing campaigns aimed at the increase of new vehicle sales Negotiate price, finalise sales and follow-up with customers to ensure exceptional customer service Adhere to legal compliance to the FICA regulation, POPI Act and Customer Protection Act Process all leads of prospective customers and follow-up on possible sales Pursue and develop customer relationships for the acquisition of vehicle sales in line with set targets Manage the effective resolution of customer complaints, ensuring problems are addressed in a timely and accurate manner
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
• Mentored junior sales representatives, providing ongoing coaching to improve their performance.
• Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.

Position Held : Sales Executive
Reason to Leave : Retrenchment
Reference : Sibusiso Nene
Reference Contact : 0677048644

• Sales & Marketing Activities: Formulate sales strategy Effectively utilize prospecting system Maintain an effective data base management system Formulate a sales strategy Quotations prepared using dealership procedures Effectively communicate with parts team on new customer information Conduct all transactions with customers professionally Ensuring a positive image of the Brand/Dealership Ensure accurate identification of customers’ needs Ensure customers’ orders/quotations are processed speedily and accurately Maintain effective communication with existing and prospective customers Queries to be handled efficiently and courteously Follow up and feedback on parts on back order Follow through from order until delivery to customer Knowledge of customer base Ensure all product knowledge training is attended Ensure all MBSA standards are known and adhered to Stay abreast of new developments in market place Understand Parts Warranty procedure Adhere to company credit procedures Call sheets completed timeously.
• Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.

Position Held : Sales Executive
Reason to Leave : Resigned
Reference : Ronald Mabunda
Reference contact : 0783965349

• Manage volume of incoming emails to personal and multiple shared mailboxes
• Manage and process all email correspondence with customers as per specified service level
• This includes scheduling customer appointments, where necessary, to obtain bank card information in order to process payments
• Provide administration support to the Call Centre sales agents wherever necessary
• Processing of all confirmations of cover referrals
• Answering overflow calls when required Making calls to clients or external and internal stakeholders Manage and process daily lead files
• Update daily and weekly reports Responding to all clients whilst maintaining a high quality of service and performance standard
• Facilitate quotations and sales of travel insurance products when applicable
• Facilitate amendments and cancellations to existing travel insurance policies
• Adhere to the Quality Assurance requirements set out below
• Administer all customer complaints and ensure timely resolution within the required guidelines.
• Collaborated with subject matter experts to create accurate and up-to-date content for training sessions.

Position Held : Trainer&Broker
Reason to Leave : Relocation
Reference : Handsome Ngubelanga
Reference Contact : 0315005210

• Have extensive product knowledge of the type of short-term insurance packages available (car, household), in order to evaluate a potential client’s interests and to identify and respond to areas requiring further information or explanation
• Be able to manage own performance, meet individual daily targets and ensure work is completed to the required standards of quality and timeliness
• Adhere to policies and procedures of the organisation and the regulatory requirements of the industry.
• Identified emerging trends within the industry and adapted underwriting strategies accordingly, staying ahead of competitors.

Position : Senior Underwriter
Reference : Shamita Naidoo/ Rajeshree Naidoo

Reason to Leave : Company Closed

Reference Contact : 0318183000/ 0624839260
Reason to Leave : Company Closed

• Lead with Vision: Oversee a significant portion of the call centre operations, ensuring we're efficient, scalable, and cost-effective
• Client Collaboration: Work hand-in-hand with sales team to seamlessly onboard new clients
• Operational Excellence: Partner with Operations Directors to refine processes, ensuring we're always ahead of the curve
• Team Development: Mentor and guide the Call Centre agents, fostering an environment of growth and excellence
• Compliance & Governance: Ensure we operate within legislative frameworks and uphold the highest standards of integrity.
• Mentored junior sales consultants, providing guidance and support for career growth.
• Collaborated with marketing teams to create engaging promotional materials that highlighted product benefits.

Position Held : Senior Sales Consultant

Reason to leave : End of contract
Reference : Bonokwakhe Mthembu/Marvin De velliers
Reference Contacts : 0313278200\ 0312861600\ 0780024121