LETHUKUTHULA DLADLA
JOHANNESBURG
Summary
Experienced in providing top-notch customer service with focus on resolving issues quickly and maintaining satisfaction. Excellent communication skills paired with friendly, approachable manner ensure positive interactions. Thrives in fast-paced environments and adept at multitasking to handle various customer queries efficiently.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Care Representative
Aegis
Johannesburg
07.2025 - Current
- Managed customer service inquiries via phone, email, and live chat, providing timely and accurate responses to questions and concerns.
- Handled high-volume telephone calls to address and resolve customer queries.
- Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
- Used excellent and efficient problem-solving skills to address and resolve complex customer issues.
- Used an empathetic and friendly tone when dealing with customer issues and complaints, helping to defuse conflicts and maintain customer satisfaction.
- Monitored customer service email for complaints and inquiries. to promptly collect and respond to complaints.
- Managed customer accounts, including updates, billing inquiries, and account settings adjustments for enhanced user experience.
Stock Taker
Dial a Stocktaker
Johannesburg
07.2024 - Current
- Executed precise stock counts to ensure inventory accuracy for retail outlets.
- Identified and removed damaged items, coordinating returns to recover lost value efficiently.
Sales Agent
Credico/RCS
Johannesburg
04.2024 - 06.2025
- Achieved company targets by implementing successful sales strategies.
- Developed engaging sales pitches to promote products and services of company.
- Coordinated sales efforts with marketing teams to increase profits.
Security Officer
Stallion Security
Johannesburg
05.2022 - 03.2024
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Issued visitor passes and temporary badges, keeping records of entry and exit to maintain security clearance levels.
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
Education
Bachelor of Accounting in Internal Auditing -
Universtity of South Africa
Johannesburg, GP01-2030
NVQ Level 5 -
University of South Africa
Johannesburg, GP01-2025
NVQ Level 4 - Computer
MES
Johannesburg, GP01-2024
Grade 12 - Science
Msinga High School
Tugela Ferry KZN01-2020
Skills
- Customer service
- Call handling
- Call centre experience
- Email management
- Problem resolution
- Handling difficult customers
- Data entry
- Microsoft Office proficiency
- Billing systems competency
- Fundamental accounting
- Inventory management
- Time management
- Communication skills
- Telephone etiquette
- CRM
Accomplishments
- Worked directly with senior Team Leader as a 2IC or assistant Team Leader to manage the team and keep records of the team
Certification
- code 10 Licence
Timeline
Customer Care Representative
Aegis
07.2025 - Current
Stock Taker
Dial a Stocktaker
07.2024 - Current
Sales Agent
Credico/RCS
04.2024 - 06.2025
Security Officer
Stallion Security
05.2022 - 03.2024
Bachelor of Accounting in Internal Auditing -
Universtity of South Africa
NVQ Level 5 -
University of South Africa
NVQ Level 4 - Computer
MES
Grade 12 - Science
Msinga High School