Lethokuhle Malinga
ICQA Team Leader
Kempton Park
Summary
Experienced and results-driven Logistics Coordinator with over 5+ years of hands-on experience in stock management and warehouse operations. Started as a learner at Ceva Logistics in 2016, advancing to roles including Customer Coordinator for Agfa and TE, Receiver, Picker, Contract Logistics Operator, and Warehouse Team Leader. Promoted to Amazon ICQA Team Leader in August 2023. Proven track record of optimising inventory processes to improve efficiency and reduce costs. Skilled in overseeing receiving, dispatching, and inventory counts, ensuring mely deliveries and maintaining accurate stock levels. Strong communicator with a demonstrated ability to coordinate with cross-functional teams to achieve organisational goals. Proficient in updating data into WMS systems and Excel spreadsheets to ensure inventory accuracy and operational excellence.
Overview
8
8
years of professional experience
Work History
ICQA Team Leader
Amazon
08.2023 - Current
- Ensured clients received high-quality stock by overseeing stock quality processes
- Conducted daily stock counts to maintain accurate inventory levels
- Monitored and maintained a low Defects Per Million Opportunities (DPMO) rate; investigated and implemented corrective actions when necessary
- Provided coaching to staff members to ensure understanding of productivity and accuracy targets
- Trained colleagues in effective stock handling techniques
- Updated Daily Deep Dive reports daily to track operational metrics and performance
- Updated and investigated Weekly Business Review every Monday, analyzing KPIs and providing insights on thresholds
- Developed quality enhancements for the stowing procedure to improve efficiency and accuracy
- Demonstrated comprehensive investigation techniques to colleagues, emphasizing their importance in facility research
- Assisted Inbound team with returns processes to ensure efficient handling and processing
- Implemented action plans as directed by department manager to address operational issues
- Provided support to Inbound and Outbound teams by addressing various queries and concerns
Warehouse Team Leader
Ceva Logistics
09.2016 - 07.2023
- Managed receiving and dispatching operations for incoming and outgoing stock, ensuring timely deliveries to clients
- Coordinated daily picking schedules to meet client deadlines, achieving a 95% on-time delivery rate
- Conducted weekly inventory counts every Monday and prepared detailed reports for clients, ensuring accuracy and transparency
- Updated Excel spreadsheets regularly to track stock levels and movements, facilitating real-time inventory management
- Organized storage of goods in designated bays according to inventory management best practices, optimizing warehouse space
- Oversaw movement of goods within the warehouse, ensuring efficient workflow and minimizing handling errors
- Implemented safeguarding measures for goods, reducing incidents of damage or loss by 20%
- Conducted quality inspections on incoming and outgoing goods to maintain high standards of product integrity
- Participated in regular stock counts and reconciliations to maintain accurate inventory records
- Managed documentation of invoices and purchase orders (POs), ensuring compliance with accounting and regulatory requirements
Education
Freight forwarding - NQF Level 3, NQF Level 4
Metro Minds
JohannesburgSkills
INVENTORY MANAGEMENT
Additional Information
2023 I went to Dubai for training as a Team leader for ICQA at Amazon.
Timeline
ICQA Team Leader
Amazon
08.2023 - Current
Warehouse Team Leader
Ceva Logistics
09.2016 - 07.2023
Freight forwarding - NQF Level 3, NQF Level 4
Metro Minds
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