LETHIWE P NTOMBELA
Client Services Relations And Operational
Germiston
Summary
Operations and Fleet supports 16 to 25 vehicle handovers per day, scheduling and route coordination in a busy branch environment. Brings strength in customer communication, organized tracking, and keeping work moving between internal teams. Adds practical support for fleet planning, stock control, and compliance-focused operations.
Overview
3
3
Languages
1
1
Certification
24
24
years of professional experience
Work History
SALES EXECUTIVE
IKCS
03.2026 - Current
- Managed client accounts and drove new business acquisition, contributing to overall sales growth.
- Handled customer inquiries, generated quotes, and followed up on leads to secure new business.
- Conducted market outreach and negotiated deals, converting prospects into active sales opportunities.
FLEET COORDINATOR
CAMPERDOWN
04.2025 - 10.2025
- Supported day-to-day fleet operations with a focus on route planning, compliance, driver management and asset procurement.
- Optimized routes and schedules to improve delivery flow and reduce avoidable delays.
- Managed driver movement planning, daily debriefs, and readiness for next-day operations.
- Coordinated vehicle maintenance and compliance (Drive Me safety) and supported vehicle procurement and disposal.
- Reason for Leaving: End of contract.
SERVICE MANAGER
BIDVEST STEINER HYGIENE (BOKSBURG)
10.2021 - 02.2025
- Oversaw 11 service routes and a warehouse averaging R3 million in stock with 156+ daily customer services.
- Consistently achieved KPIs including 90% on-time services, supporting customer retention targets.
- Reduced operational costs by improving workflows and introducing practical process optimization methods.
- Led, coached, and drove accountability across a team of 39 employees.
- Managed procurement and inventory control (PO creation, ordering, receiving, and stock takes) to ensure stock availability.
- Reason for Leaving: Career growth and further studies.
SERVICE COORDINATOR
BIDVEST STEINER HYGIENE
10.2018 - 08.2021
- Coordinated daily service schedules, stock movement, and client feedback to build operational foundations.
- Managed daily work schedules and service delivery updates to improve communication between clients and service teams.
- Supervised loading/offloading processes and provided stocktake support, resolving discrepancies through weekly reporting.
- Reason for Leaving: Promoted.
RECEPTIONIST
BIDVEST STEINER HYGIENE
06.2017 - 08.2018
- Handled front-office customer service, administration, and invoice support with a strong service mind set.
- Coordinated meetings and events while maintaining a professional and organized office environment.
- Reason for Leaving: Promoted.
DEEP CLEAN ASSISTANT
BIDVEST STEINER HYGIENE
11.2015 - 12.2016
- Supported hygiene operations by assisting with deep cleaning tasks.
- Ensured strict compliance with company standards and client expectations.
- Reason for Leaving: Promoted.
SALES CONSULTANT
WHD (DAWN) PTY
01.2007 - 11.2014
- Processed orders, quotes, and customer queries while coordinating between the warehouse and transport to meet delivery timelines.
- Supported stock counts and reporting, contributing to improved inventory accuracy and service continuity.
- Reason for Leaving: Better opportunity.
INTERNAL SALES
ACADEMY BRUSHWARE
02.2003 - 11.2007
- Handled inbound/outbound calls, order capturing, reporting, and customer payment follow ups.
- Prepared weekly and monthly reports and maintained customer relationships via phone and email.
- Reason for Leaving: Better opportunity.
Education
National Certificate - Supply Chain Management & Transportation
IQ Academy
01-2025
Quality Control - Computer
Damelin
01-2008
Syspro & SAP Training - undefined
Quest Training Academy
01-2007
Skills/Business Administration Course - undefined
Germiston College
01-2001
Matric - Matric
St Anthony’s School
01-1998
Skills
Fleet management & route coordination
Inventory management & stocktakes
Regulatory compliance & safety support
SAP
Team leadership, coaching & training
Customer service & account retention
KPI reporting & service delivery
Warehouse & stock control
Procurement & supplier coordination
Price negotiation
Service level agreements
Forecasting
Performance dashboards
Complaint resolution
Certification
National Certificate in Supply Chain Management & Transportation | IQ Academy (Completed 2025), Quality Control (Computer) Damelin (2008) short course, Syspro & SAP Training | Quest Training Academy (2007) short course
References
Raymond, Mdhluli, General Manager, Bidvest Steiner, Contact details available upon request.
Timeline
SALES EXECUTIVE
IKCS
03.2026 - Current
FLEET COORDINATOR
CAMPERDOWN
04.2025 - 10.2025
SERVICE MANAGER
BIDVEST STEINER HYGIENE (BOKSBURG)
10.2021 - 02.2025
SERVICE COORDINATOR
BIDVEST STEINER HYGIENE
10.2018 - 08.2021
RECEPTIONIST
BIDVEST STEINER HYGIENE
06.2017 - 08.2018
DEEP CLEAN ASSISTANT
BIDVEST STEINER HYGIENE
11.2015 - 12.2016
SALES CONSULTANT
WHD (DAWN) PTY
01.2007 - 11.2014
INTERNAL SALES
ACADEMY BRUSHWARE
02.2003 - 11.2007
Skills/Business Administration Course - undefined
Germiston College
Syspro & SAP Training - undefined
Quest Training Academy
Quality Control - Computer
Damelin
National Certificate - Supply Chain Management & Transportation
IQ Academy
Matric - Matric
St Anthony’s School