Lethabo Brenda Motubatse
Health And Safety Administrator
Midrand
Summary
Knowledgeable professional eager to leverage knowledge in occupational health and safety. Qualified to create safety policies, conduct inspections and deliver training. Smart and efficient with relevant software and technology for data analysis and reporting.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Health and Safety Administrator
Mathoho Electrical And Projects
Centurion
06.2020 - 06.2021
- Created safe work environment by complying with safety, health and security requirements.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Supported interaction with local emergency response agencies and responders to coordinate work site security requirements.
- Leveraged statistical analysis to improve awareness, change behavior and drive continuous improvement in programs and processes.
- Mentored and supported staff in identifying and implementing procedures and practices to protect safety and security of workers.
- Conducted incident investigations, participated in audits and collected data and information to maximize workplace safety.
- Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
- Researched and devised new safety initiatives and strategies to improve safety performance.
- Investigated incidents, determining root causes and implementing corrective actions.
- Performed safety analyses to evaluate potential risks and develop risk mitigation strategies.
- Educated employees on hazardous waste management, emergency response and safe work practices.
- Provided new-employee health and safety orientations and developed materials for presentations.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Monitored workplace activities to determine compliance with safety regulations and standards.
- Developed and implemented safety policies and procedures to promote workplace safety.
- Ran errands and provided general office support in a professional environment.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Helpdesk Consultant
PINEWOOD TECHNOLOGIES
RoseBank
05.2019 - 06.2019
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Gained strong leadership skills by managing projects from start to finish.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend and holiday shifts.
- Applied effective time management techniques to meet tight deadlines.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for
- Prepared references for users by writing clear operating instructions.
- Responded promptly to incoming sales leads and requests for technical support.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Assisted with updating technical support best practices for use by team.
- Resolved technical issues by troubleshooting.
- Logged support tickets and closed when issues were resolved.
- Researched product and issue resolution tactics to address customer concerns.
- Made sure that Service level agreements were met on time.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Provided basic end-user troubleshooting and desktop support.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Provided on-call support for critical issues related to Pinnacle.
- Compiled and accurately entered data for each customer encounter to record in system.
- Evaluated system potential by testing compatibility of new programs with existing programs.
Bookings Clerk
VW LINDSAY SAKER MIDRAND
05.2017 - 06.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Reviewed and updated customer information to maintain up-to-date records for high-quality service.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Produced and shared customer service reports to support management decision-making.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Organized and detail-oriented with a strong work ethic.
- Prepared customer invoices, accepted payments, and processed refund and cancellation requests.
- Answered questions and provided information about vehicles validity on service and maintenance plan, cost of service or repair and lead time
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Answered service department phone and responded promptly to questions and messages.
- Used Automate and Elsa Pro computer system to enter customer information, create service records, order parts and develop cost estimations.
- Scheduled 60 jobs daily to meet the departments sales objectives.
- Resolved issues by coordinating with the Parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Boosted service revenue 95% by proactively promoting additional service options.
Assistant SHEQ Consultant
Ntivo Sheq Consulting
04.2015 - 04.2016
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Prepared and documented health and safety incident reports for management review.
- Inspected facilities, machinery and safety equipment to identify and correct potential hazards.
- Maintained documentation of daily notes, safety training records and accident investigations.
- Assisted in creating and distributing safety-related publications to promote safety management.
- Identified and made mitigation recommendations for electrical hazards within facility, unsafe employee behaviors and mechanical safety.
- Trained staff and contractors on company procedures and OSHA and EPA requirements such as blood borne pathogens, respiratory protection and waste management.
- Accompanied, documented and reported OSHA inspections, insurance oversight and other formal safety and security measures at work site.
- Created safe work environment by complying with safety, health and security requirements.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Interfaced with client before and during process of auditing activities.
- Planned and executed ISO engagements under direction of management team.
- Worked on multiple projects in varying stages to complete and issue final deliverables.
- Assisted in documenting processes, work instructions and flow charts to foster collaboration.
- Prepared working papers, reports and supporting documentation for audit findings.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Collected, validated, and distributed information to employees.
- Entered and maintained departmental records in company database.
- Generated reports to suggest corrective actions and process improvements.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Generated reports detailing findings and recommendations.
Education
Certificate - Risk Management
DQS ACADEMY
Midrand 06.2021 - 06.2022
Higher Certificate - Logistics And Supply Chain Management
Rosebank College
Pretoria 03.2015 - 03.2016
Certificate - Safety Health Environmental Management System
HASLAC Traning Centre
Midrand 05.2022 - 05.2022
Bachelor Of Commerce - Logistics and Transportation Management
University of South Africa
Pretoria 01.2022 - Current
Skills
MS Office
undefinedAccomplishments
- Passed certificate with cum laude ( SHEMTRAC)
- Obtained a positive external audit score ( international standards)
- Supervised team of 40 staff members.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Certificate - Safety Health Environmental Management System
HASLAC Traning Centre
05.2022 - 05.2022
Bachelor Of Commerce - Logistics and Transportation Management
University of South Africa
01.2022 - Current
Certificate - Risk Management
DQS ACADEMY
06.2021 - 06.2022
Health and Safety Administrator
Mathoho Electrical And Projects
06.2020 - 06.2021
Helpdesk Consultant
PINEWOOD TECHNOLOGIES
05.2019 - 06.2019
Bookings Clerk
VW LINDSAY SAKER MIDRAND
05.2017 - 06.2018
Assistant SHEQ Consultant
Ntivo Sheq Consulting
04.2015 - 04.2016
Higher Certificate - Logistics And Supply Chain Management
Rosebank College
03.2015 - 03.2016
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