Lethabo Mlambo
Midrand
Summary
Dedicated Customer Service professional with a strong background in service delivery and proven multitasking abilities. Committed to building and maintaining professional relationships to drive business results and increase profitability. Skilled Customer Service Representative with expertise in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer needs, and providing customized solutions to foster loyalty. Possesses deep technical knowledge, excellent communication skills, and strong negotiation abilities to close deals and achieve sales targets. Known for supporting customers as a technical advocate throughout the entire sales process.
Overview
1
1
year of professional experience
Work History
Customer Success Specialist
Hohm Energy
09.2022 - 03.2024
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Cultivated customer loyalty, promoted repeat business, and improved sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Engaged in user support interactions via telephone, chat and email platforms.
- Provided primary customer support to internal and external customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Multitasked to handle diverse customer needs in high-volume 150 setting, prioritizing tasks to keep up with challenging deadlines
- Skilled at working independently and collaboratively in a team environment.
Education
Allanrigde Secondary School
Midrand, South AfricaSkills
- Data Collection
- Complaint resolution
- Data Entry
- Scheduling
- Upselling and cross-selling
- Product Knowledge
- Call Management
- Microsoft Outlook
- Spreadsheets
- POS systems expert
- Customer Relationship Management (CRM)
- Problem Resolution
- Customer Service
- Project management abilities
- Administrative Support
Websites
- https://www.hellopeter.com/hohm-energy/reviews/excellent-service-and-installation-2b2951c50ed249987a
- https://g.co/kgs/rL4RRoU
- https://g.co/kgs/qQ1JHnp
- https://g.co/kgs/Tqc6RWv
- https://maps.app.goo.gl/isxUJBqrbGu8HH8LA
- https://maps.app.goo.gl/wUM3PfKQcFLCYFvb8
- https://www.hellopeter.com/profile/9ffda680-d3ac-11ed-ac01-4f949ba1db4c
- https://www.hellopeter.com/profile/9ffda680-d3ac-11ed-ac01-4f949ba1db4c
- https://maps.app.goo.gl/cVR1mN6GsDAcLJ688
Languages
Isizulu
Intermediate (B1)
sesotho
Intermediate (B1)
African
Elementary (A2)
Timeline
Customer Success Specialist
Hohm Energy
09.2022 - 03.2024
Allanrigde Secondary School
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
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