Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lethabo Marota

Personal Assistant
Pretoria

Summary

Proven Virtual Assistant and Counselor with a track record of enhancing client satisfaction and streamlining operations at Upwork.com. Expert in Microsoft Office and relationship management, I've successfully managed cross-team coordination and fostered inclusive environments, significantly improving efficiency and client trust. Developed skills in fast-paced remote work environment, now looking to transition into new field. Demonstrated ability in managing administrative tasks and maintaining effective communication. Seeking to apply transferable skills in new professional challenge.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Virtual Assistant

Upwork.com
Remote
01.2022 - Current
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Managed electronic and paper filing systems by updating paperwork, maintaining documents, and accurately recording information.
  • Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
  • Promoted company values through consistent representation of brand voice in all written communications.
  • Streamlined travel arrangements for executives, optimizing itineraries and managing unforeseen changes efficiently.
  • Fostered positive work environment by facilitating effective communication channels between remote teams.
  • Supported financial operations by efficiently handling invoicing and expense tracking, contributing to better budget management.

Counselor

CTI Menlyn
Menlyn
01.2013 - 12.2020
  • Counseled clients to help understand and overcome personal, social and behavioral problems.
  • Implemented specific interventions to decrease behavior excesses and increase behavioral deficits.
  • Encouraged participants to open up and share thoughts at group counseling sessions.
  • Applied variety of psychological methods and techniques in screening, assessment and evaluation of clients.
  • Adapted therapeutic techniques to meet diverse cultural and personal backgrounds of clients, promoting inclusivity and understanding.
  • Maintained detailed and confidential client records, ensuring compliance with ethical standards and legal requirements.
  • Fostered positive therapeutic environment, establishing trust and rapport with clients through empathetic listening and validation.
  • Provided crisis intervention support when necessary, ensuring the safety of at-risk clients during critical situations.
  • Developed strong rapport with diverse clientele by demonstrating empathy, active listening, and cultural sensitivity during therapy sessions.

Education

B. Psychology

CTI
Menlyn
04.2001 -

Event Managment

Varsity College
Menlyn, South Africa

BCom Quantitative Management

University of South Africa
Pretoria
01-2027

Skills

Customer service

Microsoft office

Data enty

Calendar management

Social media updating

Meeting scheduling

Problem-solving

Event planning

Travel arrangement

Verbal and written communication

Relationship management

Multitasking and organization

Basic accounting

Data confidentiality

Timeline

Virtual Assistant

Upwork.com
01.2022 - Current

Counselor

CTI Menlyn
01.2013 - 12.2020

B. Psychology

CTI
04.2001 -

Event Managment

Varsity College

BCom Quantitative Management

University of South Africa

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