Lethabo Leopeng
Complaint Resolutions Officer
Johannesburg
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Complaint Resolutions Officer
FirstAssist Management
Johannesburg
03.2019 - Current
- Applied effective time management techniques to meet tight deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Ran errands and provided general office support in professional environment.
- Organized and detail-oriented with strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Proved successful working within tight deadlines and fast-paced environment.
- Resolved problems, improved operations and provided exceptional service.
- Delivered services to customer locations within specific timeframes.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
- Strengthened communication skills through regular interactions with others
- Self-motivated, with a strong sense of personal responsibility
- Worked well in a team setting, providing support and guidance
- Organized and detail-oriented with a strong work ethic
Sales Representative
Hollard
Johannesburg
01.2018 - 10.2018
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Retained excellent client satisfaction ratings through outstanding service delivery
- Trained and mentored new sales representatives
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals
- Used customer insights to develop innovative sales strategies to increase sales
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
Sales Consultant
Country Road
Johannesburg
06.2013 - 09.2016
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Created detailed sales presentations to communicate product features and market data.
- Oversaw daily outbound calls to identify services that address primary needs.
- Retained consistent client base by conducting market research to develop brand strategy.
- Followed up with existing customers to provide additional support and address concerns.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
Education
High School Diploma -
Havatech College
Johannesburg , South Africa 01.2008 - 11.2008
Skills
Complaint resolution
references
Contact Person : Fara Bhula
Contact Numbers : 0114301728 / +27 65 371 5071
Email Address : faranaaz.b@first4u.co.za
Timeline
Complaint Resolutions Officer
FirstAssist Management
03.2019 - Current
Sales Representative
Hollard
01.2018 - 10.2018
Sales Consultant
Country Road
06.2013 - 09.2016
High School Diploma -
Havatech College
01.2008 - 11.2008
Similar Profiles
Marlanna BrooksMarlanna Brooks
Regional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management ServiceRegional Business Development Contractor at MJ Management, Hutchinson Auto Group, American Management Service
Mia LacroixMia Lacroix
Modeling at Wolves Management, Maggie Inc., Wanted ManagementModeling at Wolves Management, Maggie Inc., Wanted Management
Sandra GambleSandra Gamble
Office Manager / Receptionist at Shamrock Management / AE ManagementOffice Manager / Receptionist at Shamrock Management / AE Management