Lethabo Hlabioa
Business Analyst, IT Support Analyst, Junior Project Manager
Pretoria
Summary
As an aspiring Business Analyst Intern and IT Support Analyst, I aim to leverage my expertise in requirements gathering, documentation, and process optimization to enhance organizational efficiency. With my proven ability in ERP system deployment, Power BI dashboards, and some SQL-driven insights, I am committed to delivering scalable solutions that align with business objectives. In addition to my record, A detail-oriented and results-driven Junior Project Manager with 1 year experience in coordinating projects, managing timelines, and ensuring deliverables align with business objectives.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
IT Support Specialist
Ortho-Xact
Johannesburg
05.2021 - Current
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Monitored system performance to identify potential issues.
- Configured and tested new software and hardware.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Assisted in development of system security protocols.
- Generated reports to track performance and analyze trends.
- Streamlined procedures and enhanced repair processes for consistent support actions.
- Created user accounts and strategically assigned corresponding permissions to each.
Business Analyst Intern
ERWAT
Johannesburg
02.2017 - 02.2018
- Created visual representations of data findings using various chart types for presentations to stakeholders.
- Gathered and documented requirements for projects.
- Collaborated with cross-functional teams to gather, analyze, and document business requirements.
- Identified errors and performed root cause analysis to determine core issues.
- Supported the development of user stories, ensuring alignment with overall project goals and objectives.
- Developed detailed reports for management, providing insights into project progress and potential opportunities.
- Attended department meetings to report on findings and to brainstorm and share new ideas with other team members.
- Improved team collaboration by organizing regular status update meetings and maintaining clear channels of communication among team members.
- Analyzed market, technology and industry to keep current on trends.
- Assisted data team with analysis of client's business operations to uncover areas of improvement and implement solutions to address future growth and requirements.
- Assisted in data analysis and interpretation to support business decision-making processes.
- Facilitated communication between technical teams and end-users during system implementation projects.
- Collaborated with IT team members on automation and enhancement projects.
Junior Project Manager
Letladi Construction
Pretoria
01.2016 - 12.2016
- Improved team collaboration through clear communication and timely feedback on performance.
- Served as a liaison between technical teams and business stakeholders, facilitating effective communication throughout the project lifecycle.
- Supported senior project managers in various aspects of project planning, execution, and closure activities.
- Interacted with customers to identify preferences and specifications, fostering timeline and budget adherence.
- Participated in quality assurance efforts, reviewing deliverables for accuracy and adherence to specifications before client submission.
- Assisted in the development of project scopes, objectives, and timelines to ensure successful outcomes.
- Prepared, maintained and distributed project reports to appropriate stakeholders.
- Delivered projects on time and within budget by consistently monitoring progress and adjusting plans as needed.
Education
Advanced Diploma - Business Analytics
Mancosa
Pretoria 03.2024 - 11.2024
Diploma - Information Technology Software Development
IIE Varsity College
Pretoria 02.2018 - 11.2020
Certificate - Project Management
IIE Varsity College
Pretoria 02.2016 - 10.2016
Skills
Software installation
Desktop support
Analytical thinking
Technical support
Data recovery
Systems analysis
System administration
Requirements gathering
Business intelligence
Software development life cycle
Business analysis
Requirements analysis
Project management
Business requirements
System development
Timeline
Advanced Diploma - Business Analytics
Mancosa
03.2024 - 11.2024
IT Support Specialist
Ortho-Xact
05.2021 - Current
Diploma - Information Technology Software Development
IIE Varsity College
02.2018 - 11.2020
Business Analyst Intern
ERWAT
02.2017 - 02.2018
Certificate - Project Management
IIE Varsity College
02.2016 - 10.2016
Junior Project Manager
Letladi Construction
01.2016 - 12.2016
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