Letau Kgothatso Setladi
Manager
Burgersfort
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Pepcell Stores
Burgersfort
01.2017 - Current
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Rotated merchandise and displays to feature new products and promotions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed inventory control, cash control, and store opening and closing procedures.
- Completed point of sale opening and closing procedures.
Sales Assistant
Pep Stores
Burgersfort
01.2011 - 12.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Communicated orders to vendors, scheduling carriers for pickup if needed.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
Education
Higher Certificate Abet - Education
University of South Africa
Pretoria South Africa 01.2017 - 12.2017
Bachelor of Education Intermediate Phase - Education
University of South Africa
Pretoria 01.2020 - Current
Skills
Maximizing profitability
undefinedTimeline
Bachelor of Education Intermediate Phase - Education
University of South Africa
01.2020 - Current
Store Manager
Pepcell Stores
01.2017 - Current
Higher Certificate Abet - Education
University of South Africa
01.2017 - 12.2017
Sales Assistant
Pep Stores
01.2011 - 12.2016
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