LETANG LECHABA
Tembisa
Summary
Customer-focused and adaptable entry-level professional completing a Call Centre Short Course and a Level 5 TEFL Diploma while studying towards a Higher Certificate in Early Childhood Development. Strong communication, active listening, professional telephone etiquette, complaint handling, administration, data capturing and Microsoft Office skills. Calm under pressure, quick to learn new systems and committed to providing professional, solution-focused customer service.
Overview
2
2
Languages
1
1
year of professional experience
Work History
Childcare Volunteer Teacher
Retabile Day Care
01.2026 - 07.2026
- Developed and implemented engaging educational activities that enhanced learning experiences for diverse age groups.
- Facilitated daily activities and learning tasks, fostering children's development and enhancing overall engagement.
- Supported daily operations in a childcare facility by organizing tasks and activities. and fostered positive relationships with children and staff.
Childcare Volunteer Teacher
Great Expectations Day Care
02.2026 - 04.2026
- Supervised children's activities to ensure safety and foster engagement.
- Assisted with meal preparation and maintained kitchen cleanliness to promote a healthy environment.
- Provided professional service to parents, addressing enquiries and maintaining confidential records to support efficient administrative operations.
Assistant Teacher Volunteer
Entshonalanga Primary School
Tembisa
10.2025 - 11.2025
- Collaborated with teachers to prepare engaging classroom materials and lesson plans.
- Facilitated student participation in daily activities and learning objectives.
- Supervised students during recess and lunch breaks for safety.
- Streamlined administrative tasks for teachers while providing a welcoming environment for visitors.
Education
Level 5 TEFL Diploma - Teaching English As A Foreign Language
The TELF Academy
Cape Town , South Africa 07.2026 - 08.2026
Call Centre Short Course - Customer Service
Cornerstone Supreme
Randburg,Johannesburg , South Africa 07-2026
Point of Sale (POS) Short Course - Retail
Get On Skills Development
Pretoria , South Africa Higher Certificate - Early Childhood Development
Rosebank College
Pretoria , South Africa National Senior Certificate - Matric certificate
Rhodesfield Technical High School
Kempton park, Gauteng, South AfricaSkills
- Adaptability & Learning Agility: Quickly absorbs new information and adapts to unfamiliar systems, procedures and responsibilities, with a positive attitude toward learning and development
- Customer-Centred Communication: Builds positive professional relationships through attentive listening, clear communication, patience and respect
- Solution-Oriented Thinking: Approaches questions and challenges calmly, gathers relevant information and focuses on practical, effective solutions
- Composed & Professional Under Pressure: Maintains patience, professionalism and a positive attitude when handling demanding situations or competing priorities
- Professional Judgement & Discretion: Handles information responsibly, respects confidentiality and approaches interactions with maturity and professionalism
- Administrative Capability: Experienced in record keeping, data capturing, organisation and supporting efficient daily operations
- Reliable Team Contribution : Works collaboratively with others, takes responsibility for assigned tasks and contributes positively to a productive working environment
Volunteering And Leadership
- Great Expectations Day Care, Delivered professional service to parents, handled enquiries, maintained confidential records and supported administration.
- Retabile Day Care, Assisted daily operations and built positive relationships.
- Entshonalanga Primary School, Supported teachers with administrative duties and welcomed visitors professionally.
Skills - Core Skills
Customer Service
Verbal & Written Communication
Active Listening
Problem-Solving
Professional Telephone Etiquette
Complaint Handling & Conflict Resolution
Customer Query Resolution
Information Gathering
Data Capturing & Record Keeping
Administrative Support
Microsoft Word & Excel
Attention to Detail
Time Management
Team Collaboration
Adaptability
Languages
English
Languages
English
Proficient
C2
Afrikaans
Elementary
A2
Timeline
Level 5 TEFL Diploma - Teaching English As A Foreign Language
The TELF Academy
07.2026 - 08.2026
Childcare Volunteer Teacher
Great Expectations Day Care
02.2026 - 04.2026
Childcare Volunteer Teacher
Retabile Day Care
01.2026 - 07.2026
Assistant Teacher Volunteer
Entshonalanga Primary School
10.2025 - 11.2025
Call Centre Short Course - Customer Service
Cornerstone Supreme
Point of Sale (POS) Short Course - Retail
Get On Skills Development
Higher Certificate - Early Childhood Development
Rosebank College
National Senior Certificate - Matric certificate
Rhodesfield Technical High School