Leslie Tekana
Investment Consultant
Johannesburg
Summary
Proven Investment Transfers Specialist with a track record of enhancing customer relations and quality assurance at Ninety One IP. Leveraged expert problem-solving skills to streamline asset transfer processes, achieving significant improvements in service delivery. Skilled in root cause analysis and adept at fostering strong stakeholder relationships, demonstrating a blend of technical proficiency and exceptional communication abilities.
Overview
20
20
years of professional experience
Work History
Investment Transfers Specialist
Ninety One IP
09.2019 - Current
- Facilitate compulsory and discretionary asset transfers from various Life and Asset Management Companies for local and offshore business (section 14,section 37, voluntary transfers,share transfers…)
- Manage workflow items to access movement on instructions (resolve rejections , instructions queries and requests)
- Manage transfers email box and ensure emails are responded/attended to within agreed turnaround times.
- Be able to give feedback on relevant queries as and when needed.
- Manage exceptions and escalations
- Understand and manage changing servicing needs of advisor’s
- Manage and update Excel spreadsheets of all transfers
- Provide specialized service to IFA’s when doing Book or Bulk transfers from other service providers
- Prepare transfer packs for clients
- Offshore transfers – from initiation to completion, prepare Offshore transfer packs , postage of original documents to the relevant companies , following up with relevant companies ,submission of Credit Suisse instructions and stock transfer forms , checking of Credit Suisse for units.
- Instruct and follow up with local service providers on transfers and transfer related queries
- Reconcile cash and units to clients portfolio
- Log and resolve queries, backdates and escalations
- Be approachable, available and helpful as the point of escalation and clarity
- Manage all inbound calls from IFA’s, their assistants and our administration office
- Always be supportive in offering assistance to the brokers, broker assistants and be able to train their assistants on processes , Web access and requirements for various service providers
- Broker visits together with Sales Associates for book transfers Process and manage voluntary transfers from Investec’s direct offshore business as well as from external Transferring Agencies into the platform
- Establish relationships with Transferring Agents and ensure that tasks submitted to them are processed correctly and timeously Identify rejections trends/ issues and raise with the relevant Sales consultants to aid in streamlining transfers
- Quality control checking of instructions Perform risk rating for each client Ensure confirmations received matches the clients investments once placed Ensure clients are Regulation 28 complaint
- Provide a holistic service to advisors and their assistants by forming part of a central team dealing with all relevant requests
- Attend Bi weekly team meetings to raise concerns,suggestions and queries to ensure smoother a transfer process
- Build and maintain strong relationships with internal and external stakeholders
- Book transfers – Prepare the fund analysis, transfer packs and requirements
- Provide weekly feedback report on transfers per advisor.
- Provide weekly feedback to the various regions on all transfers.
- Prepare monthly projected transfer flows for the current book and the incoming payments.
- Prepare Group RA quotes
Financial Advisor Support
Investec Asset Management
10.2010 - 08.2019
- To provide country wide administrative support to Financial Advisors and their assistants in their goal to secure and service new and existing corporate and individual clients
- Instruct and Follow through for transfer of funds from various Fund Administrators/service providers
- Provide training to new staff on systems,procedures and processes
- Submission and follow through of new business to various external and internal Service Providers
- Follow up on escalations and queries
- Process New Business for Financial Advisors: Preservation Funds, Retirement Annuities ,Living Annuities ,Fixed Annuities ,Endowments,Voluntary savings ,Life investments.
- Process Existing business for Financial Advisors: Switches,Repurchases Maturities - Linked & life products ,Surrenders,Loans ,Cessions ,Values requests and queries ,Broker changes (new & cancel) , static changes, Retirements ,Withdrawals, Death claims ,Beneficiary nominations ,Tax certificates and queries ,Income changes and queries ,Lost policy affidavit.
Business Support Specialist
Absa Investment Services
09.2008 - 09.2010
- Undertook service and support processes for brokers
- Resolved queries and escalated problem areas in administrative processing
- Client and brokerage Checks and verified all information for governance, risk &compliance (World Check)
- Adheres to existing business SLA’s, standard processes and procedures as well as the Legal and Compliance requirements
- Reception and Switchboard operator
- Building and maintaining relationships with regional sales teams, compliance team as well as the offshore teams
- Quality Checking of Documentation
- System processing of New business and existing business
- Distribution of Client and brokerage Correspondence and international and local Couriers
- Returned mailings
- Client record creation and maintenance
- Brokerage commissions
- Provided backup for IT
- Collating information on business spread sheets
- Support for the Sales Support & Offshore Specialist when required by Handling telephone, email, walk-in, mail & faxed queries /business documents
Home Loan Consultant
Absa Securities
10.2005 - 08.2008
- Improved client satisfaction by providing personalized home loan consultant and tailored financial solution
- Collaborated with underwriters to expedite loan application, ensuring timely processing.
- Managed a diverse portfolio of loans while maintaining strictly compliance financial lending laws and guidelines.
- Drafting and cancellation of security letter
Telkom SA
Telesales Services
09.2004 - 09.2005
- Self-motivated with a strong sense of personal responsibility
- Excellent Communication skills, Bot verbal and written
- Proven ability to learn quickly and adapt to new situations
- Skilled at Working independently and collaboratively in a team environment.
Education
High Certificate - Financial Managent NQF Level 6
Bloemfontein College (Tvet)
Bloemfontein, South Africa 04.2001 -
Skills
Customer Relations
Jogging and Playing pool
Jogging is a form of aerobic exercises it involves running at a slow and steady pace. its great for cardiovascular health.
Playing pocket billiards is a fun and social recreational activity
Timeline
Investment Transfers Specialist
Ninety One IP
09.2019 - Current
Financial Advisor Support
Investec Asset Management
10.2010 - 08.2019
Business Support Specialist
Absa Investment Services
09.2008 - 09.2010
Home Loan Consultant
Absa Securities
10.2005 - 08.2008
Telkom SA
Telesales Services
09.2004 - 09.2005
High Certificate - Financial Managent NQF Level 6
Bloemfontein College (Tvet)
04.2001 -
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