Leslie-Ann Poovan-Leslie

Transaction Coordinator (March 2023 to date)

• Oversee deal progress, ensure smooth transactions, and maintain reporting accuracy.
• Ensure company and agents comply with industry regulations and legal requirements.
• Maintain office operations, supervise administrative assistants, and manage office upkeep.
• Plan and organize company events and meetings.
• Commission & Bridging Coordination – Approve commissions and facilitate bridging finance processes.
• Support for Property Practitioners – Provide administrative and operational support to ensure agent efficiency and satisfaction.

Development Sales Administrator (July 2023 to March 2024)

• Vet new contracts (ITC checks, FICA, finance memos).
• Update records on SIMS and manage contract amendments.
• Ensure new development contracts are uploaded and communicated.
• Monitor 72-hour booking timelines, cancellations, and deposits.
• Assist agents with bookings and pending FICA documentation.
• Address agent queries and ensure deal progression.
• Maintain an organized filing system.
• Generate daily, weekly, and monthly sales reports.
• Track deal progress and provide statistical updates.
• Prepare reports and documentation for weekly sales meetings.
• Attend meetings and track action items.
• Assist with agent commission payment requests

• Oversee day-to-day estate agency operations, ensuring smooth workflow.
• Implement and optimize operational processes for efficiency.
• Coordinate with different departments, including sales, rentals, and marketing.
• Assist with onboarding and training of new agents.
• Provide ongoing support to agents regarding listings, CRM systems, and compliance.
• Track agent performance and ensure adherence to company policies.
• Ensure all transactions comply with industry regulations and legal requirements.
• Manage FFC registrations, renewals, and other regulatory obligations.
• Maintain up-to-date property and client records.
• Assist in budget management and cost control for operations.
• Oversee invoicing, commission payments, and rental processing.
• Reconcile accounts and track financial performance related to property transactions.
• Ensure efficient listing, marketing, and transaction processes.
• Handle client inquiries and complaints, ensuring excellent customer service.
• Monitor and improve property management workflows, including inspections, lease administration, and maintenance coordination.
• Manage property listings on portals and internal systems.
• Coordinate social media and marketing efforts with agents.
• Oversee CRM and property management software to maintain data integrity.

Agent Manager (Nov 2020 – Present) | Property Manager (Nov 2019 – Nov 2020)

• Manage client portfolios, handling buyer and seller interactions.
• Drive sales through pricing strategies and market insights.
• Oversee agent onboarding, training, and performance management.
• Administer property listings, marketing, and social media schedules.
• Ensure regulatory compliance (FFC registrations, renewals).
• Manage rental applications, invoicing, and lease agreements.

• Handled client inquiries and municipal billing processes.
• Managed rental property records, reconciliations, and inspections.
• Assisted with listings, tenant screening, and lease administration.
• Maintained office operations, procurement, and property databases.

• Oversaw HR functions, payroll, and financial administration.
• Managed Commercial property portfolios, inspections, and lease compliance.
• Processing of monthly rental invoices and Landlord statements.
• Attended body corporate and AGM meetings.
• Assisted agents with sales and rental listings, valuations, and marketing.

Club Administrator | Child Care Manageress | Front Desk Receptionist | Sales Consultant

• Managed club administration, member services, and staff training.
• Oversaw childcare department, staffing, and safety measures.
• Conducted sales and lead generation, achieving membership targets.