Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Lesley Glenda Felicity Nelisile Mabele

Hr Admin
Johannesburg

Summary

Ethical dedicated to providing flawless and fast service to guests with upbeat and positive attitude. Comfortable handling millions in and out the cage and millions throughout daily shifts. Well-versed in accurately cashing out employee tips, exchanging paper currency for chips and coins and resolving guest complaints effectively and tactfully. Assisting guests with chips, cash, fast cash tickets, promotional play, credit cards and checking accounts. Reliable and focused professional with efficient wire transfer handling abilities.

Organized person with 4 years 6 months expertise in Cashiering. Committed to delivering prompt, accurate and excellent customer service at all times. Adept at processing large cash transactions for guests and exchanging tickets and chips for cash. Proficiency with currency and cash counter machines. Energetic and Skilled in maintenance and operations following every security instruction.

Efficient and quality-focused for accurate cash handling and guest services with all races. Experience with high accuracy and strong attention to detail. Accurate and pay attention to detail in handling money and forms. Security-conscious and reliable in reconciling accounts without error. Dedicated [Type] professional adept at driving guest satisfaction and promoting compliance and ensuring correct data is captured. Enthusiastic eager to contribute to team success and individual success through hard work, attention to detail and excellent organizational skills.

Overview

7
7
years of professional experience
13
13
years of post-secondary education

Work History

Casino Cage Cashier

Sibaya Casino
Umhlanga
08.2012 - 01.2016
  • Quickly and accurately counted drawers at start and end of each shift.
  • Counted and recorded assigned funds and made exchanges of funds throughout shift.
  • Processed various cash transactions and answered gaming customer questions.
  • Secured casino funds not in use after balancing cash drawer.
  • Enforced company standard operating procedures, gaming regulations and Title 31 compliance.
  • Sold chips, tokens and tickets to patrons.
  • Counted cash and casino chips to accurately reconcile transaction reports.
  • Protected cage from unauthorized access and monetary losses by consistently following security protocols.
  • Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
  • Balanced books with daily summary reconciliations.
  • Supported guest satisfaction and loyalty through prompt customer service and timely payouts.
  • Handled money, ticket and chips exchanges for customers.
  • Audited money drawers and hand or machine-counted large cash values.
  • Calculated and verified value of players' winnings or losses.
  • Complied with gaming commission rules by verifying players' ages.

HR Administrator

Sibaya Casino Headline Mangement
Umhlanga
01.2011 - 08.2012
  • Liaised between multiple business divisions to improve communications.
  • Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
  • Updated HR database with new employee information, changes in benefits and other details.
  • Organized company-wide events designed to boost employee morale.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Advocated for staff members, helping to identify and resolve conflicts.
  • Completed human resource operational requirements by scheduling and assigning employees.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Oversaw hiring, staffing and labor law compliance.
  • Oversaw exit interviews and off-boarding process for resigned and terminated employees.

Waitress /Hotel Attendant

Sibaya Casino
Umhlanga
01.2009 - 01.2011
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Met with chef to review daily specials and menu changes.
  • Greeted new customers, discussed specials and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

University of South Africa
Durban
01.2007 - 12.2007

Bachelor of Social Work Major Criminology

University of South Africa
Durban
01.2010 - Current

Skills

Financial control administration

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Timeline

Casino Cage Cashier

Sibaya Casino
08.2012 - 01.2016

HR Administrator

Sibaya Casino Headline Mangement
01.2011 - 08.2012

Bachelor of Social Work Major Criminology

University of South Africa
01.2010 - Current

Waitress /Hotel Attendant

Sibaya Casino
01.2009 - 01.2011

High School Diploma -

University of South Africa
01.2007 - 12.2007
Lesley Glenda Felicity Nelisile MabeleHr Admin