Lesley Silinda
Pretoria
Summary
Accomplished Operations Manager with a proven track record at Pedros, enhancing customer satisfaction and streamlining operations for efficiency. Skilled in logistics management and team leadership, successfully negotiated contracts and implemented training programs to boost productivity. Achieved significant improvements in communication and operational processes, demonstrating exceptional problem-solving and staff development capabilities.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager
Pedros
05.2024 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Manager of Operations
Barcelos
04.2023 - 04.2024
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
- Ensured compliance with industry regulations, maintaining a safe working environment for staff members.
- Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
- Negotiated favorable contracts with vendors, securing competitive pricing arrangements that benefited the organization''s bottom line results.
Manager
Pedros
02.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
Management Trainee
Nandos Peri Peri
Attregville
01.2010 - 11.2016
- Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
- Enhanced team productivity by providing effective training programs and performance management systems.
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Optimized inventory control procedures to minimize stockouts and excess inventory levels.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Collaborated with other department heads to align organizational goals and maximize efficiency across all departments.
Cashier
Calton Spares
08.2008 - 10.2008
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Receptionist Administrator
Professional Touch Hair Salon
Pretoria CBD
01.2008 - 07.2008
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
Bussiness Economics
Giyani High
Giyani12-2007
Skills
Team Leadership
Operations Management
Strategic Planning
Performance Management
Staff Development
Time Management
Workforce Management
Business Development
Marketing
Customer Relationship Management (CRM)
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
Grade 12
Timeline
Manager
Pedros
05.2024 - Current
Manager of Operations
Barcelos
04.2023 - 04.2024
Manager
Pedros
02.2021 - 04.2023
Management Trainee
Nandos Peri Peri
01.2010 - 11.2016
Cashier
Calton Spares
08.2008 - 10.2008
Receptionist Administrator
Professional Touch Hair Salon
01.2008 - 07.2008
Bussiness Economics
Giyani High
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