Lesley Colledge
Service Consultant
Johannesburg
Summary
In-depth Quality Assurance Specialist with success in prioritization and multitasking. Exceptional communication and organizational skills. Committed to paying impeccable attention to reviews and auditing procedures.
Overview
15
15
years of professional experience
1
1
Language
Work History
Quality Assurance Consultant
Standard Bank Group
02.2023 - 02.2024
- • Providing management and control of the quality assurance processes.
- • Maintaining the quality of products.
- • Ensuring all processes are controlled and monitored.
- • Processing quality audits and quality assurance reviews.
- • Documenting new and existing processes
Service Dedicated Consultant.
Standard Bank Group
09.2016 - 02.2023
- Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
- Managed client relationships through regular check-ins and updates on project progress.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
Business Online Call Centre Agent
Standard Bank Group
12.2011 - 08.2016
- Informed clients of policies and procedures.
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Resolved caller issues quickly and thoroughly.
- Escalated and resolved customer complaints with punctual, polite and professional service.
Debt Collecting, Data Capture and Customer Liaison
Johnston And Partners
04.2009 - 01.2010
- Debt Collector consultant
- Call Centre Agent
Education
High School Diploma -
Kliptown Secondary School
Johannesburg, South Africa 04.2001 -
Skills
Quality Assurance
Additional Information
Personal Remarks
I regard myself as a mature and articulate individual who can carry out any task assign to me. I have good communication skills as well as good telephone etiquette, which enables me to liaise with individuals on any level. I am also able to work well within a team environment and carry out instructions timeously. Always willing to go the extra mile and stand out amongst the crowd.
Timeline
Quality Assurance Consultant
Standard Bank Group
02.2023 - 02.2024
Service Dedicated Consultant.
Standard Bank Group
09.2016 - 02.2023
Business Online Call Centre Agent
Standard Bank Group
12.2011 - 08.2016
Debt Collecting, Data Capture and Customer Liaison
Johnston And Partners
04.2009 - 01.2010
High School Diploma -
Kliptown Secondary School
04.2001 -
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