Lesley Ann Bismark

• Recruitment of Bursary Graduates/Interns for Internal/External Auditing/IT Auditing projects
• Maintain utmost confidentiality of company procedures, candidate and client details
• Facilitate and generate new job specs
• Keeping abreast of BCEA amendments
• Sourcing of prospective graduates/interns through searches, referrals, database searches and advertising
• Identify, assess and evaluate applicant / candidate needs by means of a thorough interview - telephonically or in person
• Maintenance and updating of new employees on payroll
• Manage leave applications on SAGE ESS
• Manage Discovery and Sanlam additions, withdrawals and amendments
• WSP/ATR submissions
• Ensure employment contracts are issued to all new employees
• Oversee training requirements of graduates/interns i.e
• CTA, IIA, SAICA
• Bookings for Graduate Fairs at Universities
• Attend EXCO and MANCO meetings
• Assist and update Performance Management reviews
• Accomplished multiple tasks within established timeframes.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
• Reduced operational costs through comprehensive process improvement initiatives and resource management.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
• Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Reporting to Group COO
• Oversee 6x subordinates as follows: 1x HR Assistant, 1x HR Administrator, 1x Office Administrator (based in regional office), 1x Receptionist, 2x Tea Hostesses
• Recruitment: Head of Recruitment Division of New Generation Group
• Ensure effective recruitment, motivate and retention of core talent through staff planning to meet demands of company's business objectives and strategies
• Oversee internal recruitment requirements within NewGen Group as well as external recruitment requirements for external clients
• Training and Development: Liaising with Governance and Compliance Officer to assist with policies and procedures for training, HR Policies and Procedures
• Responsible for staff training throughout Group
• Identify skills gaps through Training Needs Analysis process
• Payroll: Administration of payrolls for approximately 170 employees (6 entities) on Sage Business Cloud
• Upload of payroll information onto banking profiles per entity
• E-Filing and uFiling function per entity
• Human Resources Administration: Responsible and oversee HR Department
• Oversee the onboarding of all new employees, including HR/Compliance and Health & Safety inductions
• Oversee Medical Aid applications/GAP Cover queries (Discovery & Bonitas)
• Manage PageAuto biometric clocking in/out reporting system for the Group
• Maintain HR files and systems and ensure employee information is up-to-date
• Review and develop employee terms and conditions of employment and benefits
• Administration of Provident Fund (Liberty Life) i.e
• Applications/withdrawals/death claims
• Administration of Metal Industries Pension/Provident Fund (MIBFA) including submissions
• Coordinate and assist with the CSI function for the NewGen Group
• Preparation of all employment contracts - permanent, temporary, project-based
• Work Performance Management for all staff across the group
• Drive and manage Performance Assessments
• Conduct Exit Interviews
• BEE & EE/WSP & ATR reporting (information provided to 3rd Party for submission to MICTSETA)
• Coordination of Disciplinary Hearings
• Preparation and attendance of CCMA Hearings
• Arrangement and sending out of notices/flowers for farewell, births, deaths etc
• Coordinate Wellness Days
• Coordinate and assist employees to receive counselling where necessary
• Event coordination for yearend annual award functions in all regions
• Ordering of corporate wear, corporate gifts for the group
• Oversee Stationery and PPE and ensure stock levels are maintained
• Keep abreast of BCEA labour law changes and amendments
• Manage petty cash

• Oversee 4x Staff Members (HR Assistant, Office Administrator (based in Cape Town), Receptionist, Tea Hostess)
• Processing of payroll for 100 employees (6 entities)
• Processing of all Medical Aid applications/queries (Discovery)
• Processing of all Group Life Cover applications with Liberty Life
• Liaison with Travel Insurance Company for all employees travelling out-of-country
• Drawing up of all contracts - permanent and temporary
• Conduct Exit Interviews
• Conduct Employee induction
• Oversee training requirements for all staff
• BEE & EE reporting
• Coordination of Disciplinary Hearings
• Preparation and attendance of CCMA Hearings
• Member of Health and Safety Committee
• Coordinate Wellness Days
• Coordinate and assist employees to receive counselling where necessary

Overseeing the running of the Recruitment Division

• Responsible for the recruitment of internal and external candidates - permanent and temporary
• Overseeing staff (HR Assistant)
• To recruit quality candidates, mainly internally, but externally as well
• To recruit quality candidates at all levels and service existing as well as new clients
• Maintained utmost confidentiality of company procedures, candidate and client details
• Implementation of programs and strategies to relevant customer and candidate base
• Continuous targeting and updating of customer database
• Identify, assess and evaluate applicant / candidate needs by means of a thorough interview - telephonically or in person
• Obtain a minimum of 2 verbal reference checks on every candidate
• Validate written references
• Carry out Criminal Checks, ITC Checks, Qualification Checks via MIE
• Match candidates who meet the qualifying criteria to relevant job specifications as provided by the client
• Informing candidates for short-listing of the detailed specifics of the position unless otherwise requested by the client
• Contacting every applicant who has not been successful in obtaining an interview
• Identify, qualify and search jobs on a daily basis
• Maintaining the database (Placement Partner) with respect to: Inputting of CV's / References / Updating Client Details
• Manage administration responsibilities
• Specialising in the following industries: Telecommunications

• To recruit quality candidates at all levels and service existing as well as new clients
• Maintained utmost confidentiality of company procedures, candidate and client details
• Implementation of programs and strategies to relevant customer and candidate base
• Continuous targeting and updating of customer database
• Be aware of market trends and competitor activity
• Facilitate and generate new job specs
• Achieve the established sales target and objectives and adhere to carrying out minimum acceptable activity targets - daily, weekly, monthly
• Sourcing of prospective candidates through searches, referrals, database searches and advertising
• Identify, assess and evaluate applicant / candidate needs by means of a thorough interview - telephonically or in person
• Obtain a minimum of 2 verbal reference checks on every candidate
• Validate written references
• Match candidates who meet the qualifying criteria to relevant job specifications as provided by the client
• Informing candidates for short-listing of the detailed specifics of the position unless otherwise requested by the client
• Contacting every applicant who has not been successful in obtaining an interview
• Identify, qualify and search jobs on a daily basis
• Daily planning, minimum of ½ hour daily to be discussed in morning meeting
• Marketing calls - names and telephone numbers of companies to be called / Send outs and referrals planned
• Maintaining the database with respect to: Inputting of CV's / References / Updating Client Details
• Manage administration responsibilities
• Specialising in the following industries: Pharmaceutical, FMCG

• Day-To-Day Running of the Accounts Department: Banking, Petty Cash, Branch Creditors payments/reconciliations, Preparation of month end reports
• Use of on-line Billing System (IBS & Solid) for the following: Receipting Upgrades/downgrades to subscriber accounts, Suspension of subscriber accounts, Termination of subscriber accounts, Deal with all subscriber account queries, Debt collection on overdue accounts
• Oversee branch & three members of staff in absence of the Branch Manager
• Order and maintain stationery stock levels
• Attend to customer complaints/queries
• Personnel - staff leave forms
• Assist at Reception as and when required

• Troubleshoot email/internet queries
• Setup new email/internet accounts
• Deal with customer complaints (accounts, irate customers, terminations)