Lesiba Portia Mapotsi
Customer Service Representative
Germiston
Summary
I am a result driven professional in the customer service environment. With my 19 years of experience, I have gained valuable knowledge in understanding customer expectations, efficient communication, streamlined processes and excel in problem- solving. I can easily establish comfortable, professional working relationships to ensure excellent customer service is provided. I am punctual, dedicated, and a self-disciplined individual. I am a proactive communicator skilled in collaborating with team members to achieve organizational goals.
Overview
19
19
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Customer Service Representative
Protea Chemicals, a member of the Omnia Group
02.2019 - 05.2025
- Professional contact with walk-in customers
- Processing orders received telephonically and via emails accurately and timeously
- Processing varied forms of payment efficiently including card payment
- Liaise directly with the warehouse to access stock availability for collection and delivery order
- Follow up on back orders
- Arrange product and samples as requested by customers and External Sales Reps
- Ensure customer satisfaction by ensuring collections and deliveries are executed as per agreement
- Keeping the customers informed on any deviations.
- Ensure profit margins are maintained
- Investigate and resolve customer inquiries and complaints quickly.
- Meet or exceed monthly KPIs with strong communication and administrative efficiency
- Daily contact with regular and existing customers to maintain high service levels and meet their requirements this includes sharing knowledge on new product line and important information e.g. price increase
Internal Sales Consultant
Protea Chemicals, a member of the Omnia Group
Gauteng (Remote)
07.2014 - 01.2019
- Processing orders received telephonically and via emails accurately and timeously
- Follow up on back orders
- Arrange product and samples as requested by customers and External Sales Reps
- Liaise directly with the warehouse to access stock availability for collection and delivery orders
- Keeping the customers informed on any deviations.
- Ensure customer satisfaction by ensuring collections and deliveries are executed as per agreement
- Ensure profit margins are maintained
- Collaborate closely with external sales team to drive customer satisfaction and sales targets
- Meet or exceed monthly KPIs with strong communication and administrative efficiency
Warehouse Admin Clerk
Protea Chemicals, a member of the Omnia Group
02.2006 - 06.2014
- Efficiently scanning and filling invoices
- Capturing goods accurately onto the system
- Processing of orders - Invoicing and Transferring stock
- All Warehouse and Distribution transaction processes
- Promoted
Education
Matric -
Waterberg High School
Mokopane, Limpopo12-2002
Skills
Excellent customer communication
Customer Service
Team work
Problem Solving
Good cross functional relationships internally to be able to deliver good customer service
Attention to Details
Willingness to learn
Multitasking
Certification
Counselor Salesperson
References
Available on request
COMPUTER PLATFORMS
- Microsoft Office (Excel, Word)
- Compact
- QAD
- AX
- Power BI
- D365
Timeline
Customer Service Representative
Protea Chemicals, a member of the Omnia Group
02.2019 - 05.2025
Internal Sales Consultant
Protea Chemicals, a member of the Omnia Group
07.2014 - 01.2019
Warehouse Admin Clerk
Protea Chemicals, a member of the Omnia Group
02.2006 - 06.2014
Matric -
Waterberg High School