Lesiba Joseph Boshomane

• ITSM & Incident Management:
• Utilized ServiceNow for Incident Management.
• Participated in major incident bridge calls and Post-Incident Reviews (PIR).
• Ensured effective incident resolution and prioritization.
• AWS & Cloud Services:
• Managed infrastructure with AWS CloudFormation, creating and managing EC2 instances.
• Integrated services like S3, IAM, CloudWatch, VPC, Lambda and AWS backups etc..
• Supported scalable and secure cloud environments.
• CI/CD & Change Management:
• Implemented CI/CD pipelines using Bitbucket and GitHub.
• Automated build, test, and deployment processes.
• Managed change management procedures for stable software delivery.
• Server & Application Monitoring:
• Developed custom monitoring scripts using Bash, Batch, and VB Scripting.
• Utilized AWS CloudWatch for continuous EC2 and application monitoring.
• Database Administration:
• Installed, configured, and managed CouchDB on Linux EC2 instances and Firebird DB on Windows EC2 instances.
• Ensured optimal performance and availability for client environments.
• Risk Management & Issue Resolution:
• Identified and resolved risks related to configuration mismatches or Python code errors.
• Ensured smooth operations during deployments.
• Lambda Functions & Automation:
• Wrote AWS Lambda functions to automate tasks across 150+ EC2 instances.
• Streamlined application and server operations for improved efficiency.
• Web & Server Administration:
• Provided support for Linux (Bash) and Windows (PowerShell, Batch, VB Scripting) servers.
• Ensured high availability and performance for web applications.
• Solution Testing & Configuration Management:
• Conducted solution testing and managed configuration management using Ansible.
• Ensured stability across various environments and effective rollouts.
• Network Technologies & VPN Solutions:
• Worked with network components and VPN solutions.
• Troubleshot connectivity and network issues during deployments.
• Office 365 & JIRA Administration:
• Administered Office 365 and JIRA, supporting collaboration and team efficiency in an agile environment.
• Production & Dev Release Deployment:
• Managed production and development releases using Git.
• Ensured smooth deployments and rollback strategies across environments.
• Node.js Troubleshooting:
• Diagnosed and resolved Node.js code issues during deployments.
• Ensured all applications functioned correctly after release.
• Operations Reporting:
• Generated operational reports to track system health, performance, and incident status.
• Provided visibility into ongoing issues and resolutions.
• Manual Issue Resolution:
• Addressed server or application-related issues manually during deployments.
• Troubleshot configuration mismatches or code errors to ensure functionality.

• Monitored and administered Java applications on Windows Server and databases on Linux using in-house tools or PL\SQL.
• Provided day-to-day application support, maintenance, and monitoring.
• Handled First and Second Line Support, attending to tickets assigned via the internal incident management system.
• Managed Incident, Request, Change, and Release Management (ITIL), ensuring timely responses and resolutions.
• Engaged with clients and attended URS meetings with stakeholders to address new service requests.
• Maintained a deep understanding of applications at both user and functional levels.
• Ensured compliance with standards and adherence to SOPs in all reporting.
• Conducted change management, server checks, and daily maintenance tasks.
• Collaborated effectively with stakeholders, including developers, DBAs, and external partners.
• Wrote SQL scripts and used PL\SQL for database deployments and data solutions.
• Configured Java instances using internal tools or PL\SQL.
• Provided specialized investigation and analysis for data integrity (ETL) and Oracle/Linux error resolution within SLA.
• Coordinated and recreated production issues on test systems for troubleshooting.
• Created and updated System Operating Procedure (SOP) documents.
• Supported data recovery processes and disaster recovery procedures twice yearly.
• Investigated and resolved Oracle errors, Linux procedure errors, or stuck processes.
• Built front-end application servers running Java and .NET services, and edited HTML configurations.
• Analyzed failures and trends in telecom applications and data to improve service levels.
• Advised on system configuration amendments for workaround solutions.
• Reviewed and improved operational requirements for system business processes.
• Took ownership of problem resolution, making configuration amendments as needed.
• Attended and contributed to weekly, monthly, and ad-hoc customer support meetings.
• Automated system checks and maintained 24/7 application availability.
• Provided on-call support during after-hours and weekends for standby duties.
• Trained and mentored team members to improve overall support operations.

Wrote shell scripts for process automation and system efficiency improvements

• Proficient in Windows Server environment and Windows/Linux storage/application support.
• Experienced in Windows and Android application support, including debugging technical errors.
• Manual QA testing with expertise in Windows/Linux servers, CPUs, laptops, and network configurations.
• Performed website testing to ensure proper functionality, performance, and connectivity.
• Used RabbitMQ software to monitor and manage IP addresses via Advanced Message Queuing Protocol (AMQP).
• Experience with XAMPP software for running and managing Apache, MySQL, phpMyAdmin, FTP services, and Tomcat.
• Handled post-implementation software and website issue analysis after development.
• Managed deployment of content on both Windows and Linux environments.
• Extensive experience in system engineering, network, and server configuration.
• Knowledgeable in best practices for Linux/Windows installation, configuration, and hardware/peripherals management.
• Developed and maintained installation and configuration procedures, with scripting skills in MySQL and JavaScript.
• Reported and analyzed software bugs, providing resolutions directly to leadership.
• Collaborated with teams across India, Singapore, and Dubai for data release planning across multiple environments.
• Conducted diagnostic tests to identify and resolve performance bottlenecks, ensuring system optimization.
• Managed database backup and recovery, SQL query tuning, and regular reporting updates, while ensuring smooth software and network operations.