Overview
Work History
Education
Skills
Healthstatus
Languages
Criminalrecord
Personal Information
References
Timeline
Generic
Lesego Rachel Maphosa

Lesego Rachel Maphosa

Soshanguve

Overview

12
12
years of professional experience

Work History

Store Manager

Solo Shoes
11.2015 - Current
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.

Administrative Assistant

Newton's Internet Cafe
03.2013 - 01.2014
  • Customer Services
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Developed strategies to streamline and improve office procedures.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

General Laborer

Bokosi Ditshimega Jv
02.2014 - 10.2015
  • Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
  • Performed general housekeeping and cleaning tasks.
  • Assisted team members with tasks that require group effort.
  • Completed tasks efficiently for timely project completion within set deadlines.
  • Notified supervisors of defective equipment or material.
  • Increased productivity with effective communication and collaboration among team members.
  • Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
  • Performed quality checks on products and materials to identify any defects.
  • Improved worksite safety by consistently adhering to established protocols and regulations.
  • Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
  • Followed written instructions to construct various types of equipment.
  • Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.

Education

Memzelo High School
01.2012

Skills

  • Customer Service
  • Problem-Solving
  • Customer Relations
  • Multitasking and Organization
  • Store operations
  • Customer Service Management
  • Training and mentoring
  • Store Opening and Closing
  • Team Leadership
  • Friendly and Positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Store Merchandising
  • Cash Management
  • Retail Inventory Management
  • Shift Scheduling
  • Inventory Control
  • POS Systems
  • Goals and performance
  • Team motivation
  • Store displays
  • Sales expertise
  • Strategic thinker
  • Sales Strategies
  • Retail Sales Techniques
  • Bank deposit procedures
  • Loss Prevention
  • Bank and Safe Deposits

Healthstatus

Excellent

Languages

Zulu
Bilingual or Proficient (C2)
England
Intermediate (B1)
Tshwana
Upper intermediate (B2)

Criminalrecord

None

Personal Information

ID Number: 930905 0830 088
Title: Mrs
Date of Birth: 09/05/93
Gender: Female
Nationality: South African
Marital Status: Married

References

Newton's Internet Cafe ( Manager)

: Sizwe mkhatshwa

: Contact ( 0825366401)


Bokosi Ditshimega JV

: Themba Kokelo (Site manager)

: Contact (082 392 1555 /071 172 7763)


SOLO shoes

: Victor moyo ( Operational Manager)

: Contact ( 071 260 7786)

Timeline

Store Manager

Solo Shoes
11.2015 - Current

General Laborer

Bokosi Ditshimega Jv
02.2014 - 10.2015

Administrative Assistant

Newton's Internet Cafe
03.2013 - 01.2014

Memzelo High School

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Lesego Rachel Maphosa