Lesego Rachel Maphosa
Mamelodi Tshwane
Summary
With over 10 years of experience at Solo Shoes, I have gained valuable insights into enhancing service and communication skills. This continuous growth has propelled me to a management position, showcasing my unwavering passion for my work.
Overview
12
12
years of professional experience
Work History
Store Manager
Solo Shoes
Pretoria
11.2015 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
General Laborer
Bokosi Ditshimega Jv
Pretoria
02.2014 - 10.2015
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
- Increased productivity with effective communication and collaboration among team members.
- Adapted quickly to new tasks or changes in project scope, demonstrating flexibility in skillset and problem-solving abilities.
- Performed quality checks on products and materials to identify any defects.
- Improved worksite safety by consistently adhering to established protocols and regulations.
- Ensured quality workmanship, performing thorough inspections and addressing any issues promptly.
- Followed written instructions to construct various types of equipment.
- Aided in accurate measurements and layout work, ensuring precision during project execution and minimizing rework.
Administrative Assistant
Newton's Internet Cafe
Soshanguve
03.2013 - 01.2014
- Customer Services
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Developed strategies to streamline and improve office procedures.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Memzelo High School
01.2012
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Inventory Control
- POS Systems
- Goals and performance
- Team motivation
- Store displays
- Sales expertise
- Strategic thinker
- Sales Strategies
- Retail Sales Techniques
- Bank deposit procedures
- Loss Prevention
- Bank and Safe Deposits
Languages
Zulu
Bilingual or Proficient (C2)
England
Intermediate (B1)
Tshwana
Upper intermediate (B2)
Criminalrecord
None
Personal Information
ID Number: 930905 0830 088
Title: Mrs
Date of Birth: 09/05/93
Gender: Female
Nationality: South African
Marital Status: Married
Code 10 valid drivers license
Healthstatus
Excellent
References
Newton's Internet Cafe ( Manager)
: Sizwe mkhatshwa
: Contact ( 0825366401)
Bokosi Ditshimega JV
: Themba Kokelo (Site manager)
: Contact (082 392 1555 /071 172 7763)
SOLO shoes
: Victor moyo ( Operational Manager)
: Contact ( 071 260 7786)
Timeline
Store Manager
Solo Shoes
11.2015 - Current
General Laborer
Bokosi Ditshimega Jv
02.2014 - 10.2015
Administrative Assistant
Newton's Internet Cafe
03.2013 - 01.2014
Memzelo High School