Lesego Portia MASETE

• Provided operational troubleshooting and support.

• Administered multiple budgets, ensuring efficient allocation of funds for aftercare programs, printing, facilities maintenance, refreshments, stationery, and ad-hoc items.
• Maintained strict adherence to budget constraints while optimizing operational spending.
• Oversaw comprehensive health and safety management, including development and execution of detailed checklists for building maintenance and safety protocols.
• Chaired the health and safety committee and coordinated mandatory toolbox talks to ensure legislative compliance.
• Managed the collection and tracking of signatures to verify staff acknowledgment of all health and safety requirements.
• Core member of the school leadership team, directly managing a team of 20 staff including:
• 1 Office Manager (admin & billing)
• 8 Aftercare Supervisors
• 11 Facilities & Maintenance Personnel (grounds, cleaning, gardening)
• Cultivated and maintained strong relationships with suppliers responsible for facility repairs (e.g. lighting, benches, jungle gyms) and hygiene product deliveries.
• Collaborated with IT on managing and tracking school assets including laptops, Chromebooks, printers, UPS units, and Wi-Fi routers.
• Oversaw procurement, storage, and maintenance of school furniture and educational resources.
• Managed all utilities services and accounts for the school.
• Led monthly procurement cycles, ensuring timely purchases of refreshments and cleaning supplies in line with compliance and budget.
• Designed and implemented operational processes that improved daily functionality and efficiency.
• Developed and delivered professional training programs for operations staff, focusing on company policies, systems, safety, and operational excellence.
• Acted as a mentor and support for continuous team development and capacity building.

• Oversaw administration and daily operations of the front office, ensuring smooth school care and safety protocols, managing parent engagement, handling deliveries, assisting with inquiries, and maintaining accurate data records.

• Provided front-desk reception duties, including answering calls, welcoming clients, and managing the office calendar.
• Assisted with daily office management tasks, ensuring smooth running of operations and administrative efficiency.
• Supported the CEO and project leads by preparing boardrooms, setting up for meetings, and coordinating meeting logistics.
• Took meeting minutes and managed follow-ups to ensure action items were tracked and completed.
• Handled document preparation, printing, and binding for strategic planning sessions and presentations.
• Liaised with suppliers and service providers for office needs, maintenance, and stationery procurement.
• Played a key role in maintaining a professional and organized office environment, while supporting team productivity.

Provided administrative support to the team by assisting with the creation of client profiles, printing and compiling workshop materials, and organizing documentation.

Supported the booking of flights and accommodation for consultants, occasionally managing bookings independently when required.

Helped prepare presentations and ensured all required materials and equipment were available for meetings and strategy sessions.

Participated in high-level strategy sessions, offering input when appropriate and assisting with session logistics.

Shadowed the administrator and learned to manage key back-office processes while contributing to smooth day-to-day operations.