Lesego Patience Van Heerden
Second Year IT In Software Development Student
Bloemfontein
Summary
Dynamic professional with a proven track record at Malethola's Beauty and Hair Salon, excelling in customer needs assessment and upselling strategies. Leveraging creative thinking and collaboration, I fostered strong client relationships, enhancing customer satisfaction and driving sales growth. Committed to achieving goals while providing empathetic support to diverse clientele.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Tutor
Ms. Nketu
07.2024 - 10.2024
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Tutored diverse groups of students to strengthen subject comprehension, boost confidence, and build important learning skills.
- Collaborated with fellow tutors to develop effective strategies for addressing diverse student needs and abilities.
- Provided homework assistance using specific curriculum and materials.
Sales Assistant
Malethola's Beauty and Hair Salon
04.2023 - 11.2023
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store for merchandise.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
Education
Diploma - Information Technology
IIE Rosebank College
Bloemfontein, South Africa 04.2001 -
Skills
Collaboration & teamwork
Goal oriented
Customer needs assessment
Upselling strategies
Customer service
Time management & Multitasking
Problem-solving & Critical Thinking
Technical Skills
Customer Relationship Management
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Data Entry & Database Management
References
Available upon request
Timeline
Tutor
Ms. Nketu
07.2024 - 10.2024
Sales Assistant
Malethola's Beauty and Hair Salon
04.2023 - 11.2023
Diploma - Information Technology
IIE Rosebank College
04.2001 -
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