Summary
Overview
Work History
Education
Skills
Certification
References:
Nice to know:
Timeline
Work Availability
Volunteer
Lesego Maureen Sepato

Lesego Maureen Sepato

Service Specialist
Pretoria (Equestria)

Summary

Who is Lesego Sepato in General:

I am a very bubbly person, Goal oriented, eager to learn and succeed in any role I am in. I am passionate about communications, social development projects and learning and development, in the broad sense of the word. I have solid life experience/s, enhancing my mental maturity and capabilities, in business, operations, management and personally. I am a lover of life! I want to see everyone succeed and I believe we can all fit in the picture. Happiness and Joy is my number one priority! Life is too short.

Professionally and my current work status:

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

I am a Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

14
14
years of professional experience
2
2
Certifications
5
5
Language

Work History

Service Specialist

Momentum
Centurion
03.2020 - Current
  • Provide broad administrative primary customer support to internal and external customers (Financial advisors)
  • Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Administrate various products such as: Retirement annuities, Pension & Provident plans, Investment plans and Annuities (Income Plans)
  • Quality Assurer/Control - Check work before funds are released or statement/contracts sent out
  • Trusted with large sums of money
  • Knowledge of Off-shore products
  • Switching of funds in the market
  • Analyzing legal binding documents such as: Divorce orders, Power of attorney documents and much more...
  • Alterations on contracts, such as: Premium increases, nominating of beneficiaries, surrendering contracts, loading cessions and much more...
  • SARS legislations knowledge (Tax and IT88)
  • Work closely with Business Analyst, Actuaries and OPS support team units

Business Owner (Dance Instructor)

LDevine Dance Studio
Pretoria
06.2015 - Current
    • Started the business on my own, as a director and a dance instructor
    • Its more of a Social Development Initiative Project
    • Mainly dealing with primary and high school kids
    • To instill confidence, guide and groom our kids through dance, a sport/activity they love and understand the most
    • Manage All activities and projects
    • The business also has an 'NGO' focused side (2 schools), to give back to the community and the less fortunate
    • Develop and maintain courteous and effective working relationships
    • Creating plans and communicated deadlines to complete projects on time
    • Use critical thinking to break down problems, evaluate solutions and make decisions
    • Our motto is: There is a ALWAY a solution to any difficulty you might face/come across
    • Increased customer satisfaction by resolving issues and understanding the client's needs
    • Actively listens to customers, handle concerns quickly to resolve matters faster
    • Work within applicable standards, policies and regulatory guidelines to promote safe working environment
    • Lead projects and analyze data to identify opportunities for improvement and growth
    • Resolve conflicts and negotiate mutually beneficial agreements between parties
    • Use coordination and planning skills to achieve results according to schedules
    • Learn new skills and applied to daily tasks to improve efficiency and productivity
    • Identified issues, analyzed information and provided solutions to problems.
    • Managed team of employees, overseeing hiring, training and professional growth of employees.

Service Specialist

Momentum
Pretoria
05.2008 - 10.2012
  • Provided broad administrative primary customer support to internal and external customers (Financial advisors)
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Administrated various products such as: Retirement annuities, Pension provident plans, Investment plans and Annuities (Income Plans)
  • Quality Assurance/Control - Checked work before funds could be released or statement/contracts sent out
  • Trusted with large sums of money
  • Knowledge of Off-shore products
  • Switching of funds in the market
  • Analyzing legal binding documents such as: Divorce orders, Power of attorney documents and much more...
  • Alterations on contracts, such as: Premium increases, nominating beneficiaries, surrendering contracts, loading cessions and much more...
  • SARS legislations knowledge (Tax and IT88)
  • Work closely with the Business Analyst, Actuaries and OPS support units

Education

High School Diploma -

Star College - MATRIC
Johannesburg
04.2001 -

Skills

Mental and Management Maturity

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Certification

Call Centre Certificate

References:

1. Principal Mashile

Curro Academy

Contact details: 0745856062


2. Pastor Louise

Hatfield Christian Church

Contact details: 0828565881


3. Sinkie Nkosi

Vodacom Manager

Contact details: 0829949132

Nice to know:

1. I am involved in positive initiatives at work, to make a working environment pleasant, in order for the department to see better results, holistically

2. I sing at Church and I am involved in child ministry

3. I love dancing, singing and interior designing

4. I am married with 3 adorable children

5. I empower the youth in various projects


Timeline

Service Specialist

Momentum
03.2020 - Current

Business Owner (Dance Instructor)

LDevine Dance Studio
06.2015 - Current

Service Specialist

Momentum
05.2008 - 10.2012

High School Diploma -

Star College - MATRIC
04.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Lesego Maureen SepatoService Specialist