Open To Work
Lesego Blessing Sera
Customer Service Representative
Randfontein
Summary
Versatile professional with a solid foundation in customer service and effective communication. Expertise in conflict resolution and problem-solving, contributing to customer satisfaction and retention. Strong team collaborator, adaptable to evolving demands, and focused on delivering results through empathetic service. Acknowledged for reliability and a proactive approach to achieving business objectives.
Overview
14
14
years of professional experience
2
2
Certifications
Work History
Customer Service Agent
Innovacurve
12.2025 - Current
- Provided professional live chat and inbound call support for a UK-based online pharmacy and healthcare brand, delivering efficient, patient-focused customer service in a fast-paced international environment.
- Assisted customers with prescription queries, medication orders, delivery tracking, account support, payment issues, and general healthcare-related enquiries while maintaining strict confidentiality and GDPR compliance.
- Accurately updated customer records, processed requests, and liaised with internal pharmacy teams to ensure timely resolution of queries and seamless customer experiences.
- Demonstrated strong communication, multitasking, attention to detail, and problem-solving abilities while consistently meeting response time and service quality targets.
Call centre agent
Intellibpo
06.2025 - Current
- I liaise with UK medical providers to retrieve patient records for life insurance claims processing.
- Maintaining precise documentation, updating call statuses promptly to ensure comprehensive record-keeping.
- I manage active cases diligently, pursuing required medical records until successfully obtained.
Financial Advisor
Metropolitan Life MMI
04.2024 - 02.2025
- Established client meetings through effective prospecting, cold calling, and lead generation.
- Advised clients on strategic financial planning encompassing investments, insurance, and more.
- Analysed financial data supplied by clients to recommend tailored financial solutions.
- Cultivated and maintained a robust client base, fostering healthy relationships to achieve repeat business.
Personal Financial Advisor (PFA)
OLDMUTUAL
07.2023 - 02.2024
- Pioneered outdoor market activations to enhance outreach.
- Dedicated substantial time to cold calling and following up on hot leads to close deals efficiently.
- Conducted follow-up calls to existing clients, engaged in networking, and maintained consistent client relationships while adhering to company codes of conduct and regulations.
- Implemented tailored financial plans that best suited clients' needs, while complying with company standards.
Educators Assistant
Phahama Secondary School
11.2021 - 08.2022
- Supported educators in managing challenging learner behaviours effectively.
- Assisted in ensuring adherence to the school's code of conduct by learners.
- Executed administrative duties, including data capturing on Microsoft Office and Excel, and typing assessments.
Beauty Consultant
Edgars Lakeside
09.2015 - 08.2020
- Resolved customer inquiries and initiated marketing and event planning aimed at driving sales and enhancing product awareness.
- Engaged in networking opportunities while performing makeovers.
- Conducted follow-up calls to new and existing clients to strengthen relationships and ensure customer satisfaction.
- Ensured the cosmetics department was organised and maintained to company standards.
- Managed product inventory, compiled sales reports, and provided daily updates to my area manager.
Store Associate (Customer Service)
Edgars, Wonderboom Junction
08.2014 - 08.2015
- Addressed customer queries while adhering to store procedures and regulations.
- Performed administrative duties, including faxing, stock capturing, audit reporting, and operating the switchboard.
- Supervised front and back office transactions during the absence of the head supervisor.
- Managed store banking responsibilities efficiently.
Administrator
Gomza Funeral Services
01.2012 - 07.2014
- Captured and maintained departmental and customer records within the workspace database, screened incoming calls, and performed general administration duties.
- Ensured the accurate completion of forms and reports for clients' documentation.
Education
National Diploma - Fine and Applied Art
Tshwane University of Technology
Pretoria01-2011
Matric - undefined
Town View High School
Krugersdorp01-2005
Skills
Data interpretation
Excel and Word proficiency
Professional phone manners
Client service excellence
Administrative documentation
Certification
Class of Business-Investments
Timeline
Customer Service Agent
Innovacurve
12.2025 - Current
Call centre agent
Intellibpo
06.2025 - Current
Financial Advisor
Metropolitan Life MMI
04.2024 - 02.2025
Personal Financial Advisor (PFA)
OLDMUTUAL
07.2023 - 02.2024
Educators Assistant
Phahama Secondary School
11.2021 - 08.2022
Beauty Consultant
Edgars Lakeside
09.2015 - 08.2020
Store Associate (Customer Service)
Edgars, Wonderboom Junction
08.2014 - 08.2015
Administrator
Gomza Funeral Services
01.2012 - 07.2014
National Diploma - Fine and Applied Art
Tshwane University of Technology
Matric - undefined
Town View High School