Lesego Tshepape

• Validate customer information to maintain a single customer view and align records with required data governance standards.
• Cleanse legacy records and update system mappings, enhancing accuracy and usability of client reference data.
• Resolve client data queries daily by researching requests and applying approved data standards.
• Process client requests daily while maintaining accurate onboarding and updates for new and existing clients.
• Update existing client records and onboard new clients in Microsoft Office Suite while supporting accurate data maintenance.
• Handle corporate actions requests, including mergers, acquisitions, assignment agreements, name changes, and closures.
• Coordinate with business units on data issues and reporting needs, ensuring timely resolution and consistency of records.
• Manage reports and query escalations, fostering team cohesion and recognising individual and team achievements.
• Take responsibility for both successes and mistakes to build team trust

Operated service centre, received and unpacked stock to ensure product availability, Maintained store appearance through regular cleaning tasks, enhancing customer experience, filling of Store Financial Report & Inventory Report, Managing Hi-Tech department and Cellphone counter, System maintenance.

• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Handled customer returns, refunds and exchanges at customer service desk.
• Processed cash and card payments, ensuring transactions were completed securely.