Lesego Ngwane
Marketing Management
Johannesburg
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
6
6
years of professional experience
Work History
Receptionist
Mbuyelo Management Services PTY LTD
08.2017 - Current
- Offering help around the office as a whole.
- Resolved customer problems and complaints.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained confidentiality of information regarding clients and company.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Marketing and Communication Assistant
Mbuyelo Group PTY Ltd
01.2022 - Current
- Networked with industry professionals from different companies and partner agencies to discover unprecedented marketing solutions.
- Utilized working knowledge of Google and SEO analytics to optimize content discoverability.
- Produced impeccable marketing copy for website and social media outlets, writing and editing large quantities of content.
- Supervised marketing plans and actions for product launches, public relations tasks, and trade shows.
- Gained extensive knowledge in data entry, analysis and reporting.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to develop and implement creative solutions to complex problems.
Receptionist
SS Tippers
06.2015 - 01.2016
- Meeting and greeting clients
- Booking meetings
- Arranging couriers
- Keeping the reception area tidy
- Answering and forwarding phone calls
- Screening phone calls
- Sorting and distributing post.
Call Centre Agent
Standard Bank
06.2012 - 02.2015
- Managing client's accounts in respect of rendering a consultative support to their accounts that are held with the bank
- Obtains client information by answering telephone calls; interviewing clients; verifying information
- Determines eligibility by comparing client information to requirements
- Establishes policies by entering client information; confirming pricing
- Informs clients by explaining procedures; answering questions; providing information
- Maintains communication equipment by reporting problems
- Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
- Updates job knowledge by studying new product descriptions; participating in educational opportunities
- Accomplishes sales and organization mission by completing related results as needed.
Promoter
XP Squared
01.2012 - 06.2012
- Promoted various products
- Persuaded customers to buy products
- Dealt with customer queries
- Educated customers regarding various products.
Education
Bachelor of Commerce in Marketing Management - Marketing Management
04.2001 -
Skills
Travel Coordination
Project Coordination
File Management
Administrative Support
Office Management
Scheduling
Customer and Client Relations
Office Administration
Courses Completed
- MS PowerPoint
- Pastel
- MS Excel
- MS Word
- MS Outlook
Institution Qualifications
- Newgate College, Grade 12, 2011
- Mancosa, Bachelors of Commerce in Marketing, July 2019 - In Progress…(3rd year)
Known As
Lesego
Residential Area
Alexander
Own Vehicle
Yes
Notice Period
30 days
Personal Information
- ID Number: 9312240756080
- Ethnicity: Black
- Gender: Female
- Nationality: South African
- Driving License: Yes
Timeline
Marketing and Communication Assistant - Mbuyelo Group PTY Ltd
01.2022 - Current
Receptionist - Mbuyelo Management Services PTY LTD
08.2017 - Current
Receptionist - SS Tippers
06.2015 - 01.2016
Call Centre Agent - Standard Bank
06.2012 - 02.2015
Promoter - XP Squared
01.2012 - 06.2012
Mancosa - Bachelor of Commerce in Marketing Management , Marketing Management
04.2001 -