Summary

Overview

Work History

Education

Skills

Accomplishments

Certification

Timeline

Lesego Makena

Service Leader (hostess)

Pretoria ,Gauteng

Summary

Versatile and dynamic professional with a proven track record at Burger King in enhancing customer satisfaction and reducing employee turnover. Skilled in administrative support and complaint resolution, I excel in fostering positive environments and implementing efficient service protocols. My expertise in sales and collaborative spirit drive superior service standards and operational excellence.

Overview

7

7

years of professional experience

5

5

Certifications

1

1

Language

Work History

Service Leader

Burger King

01.2022 - 09.2024

Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Reduced employee turnover by implementing effective hiring practices and fostering a positive work environment.
Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
Played an integral role in launching new products or services, coordinating efforts across multiple teams to ensure seamless implementation from start to finish.
Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
Contributed to increased sales revenue by identifying upselling opportunities during client interactions.

Makeup Artist and Nails

Bella Nails

12.2019 - 02.2021

Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
Sanitized makeup tools to avoid spread of infection.
Applied makeup in accordance with clothing style.

Point of Sale Associate

Soviet

11.2020 - 01.2021

Helped customers complete purchases, locate items, and join reward programs.
Increased sales by offering advice on purchases and promoting additional products.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Restocked and organized merchandise in front lanes.

Face Painter

Stella Events

10.2019 - 03.2020

Engaged customers in process to provide memorable experience.
Demonstrated adaptability by quickly adjusting designs based on client feedback or unforeseen circumstances during events.
Increased client base through effective marketing efforts, such as social media promotion and networking with event planners.
Expanded service offerings to include body painting, glitter tattoos, airbrushing techniques upon acquiring additional certifications in these areas.
Followed health and safety protocols for guest and employee benefit.

Administrative Assistant

Foshini

01.2018 - 10.2018

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Education

NQF 5 - Food And Beverages

Cathseta, Johannesburg

Matric -

Bokgoni Technical Secondary , Pretoria Attridgeville

Skills

Administrative support

Accomplishments

Employee of the month

Certification

Service leader

Timeline

S.H.E

09-2024

Fire fighter

08-2024

First aid

07-2024

Service leader

06-2023

Employee of the

05-2023

Service Leader - Burger King

01.2022 - 09.2024

Point of Sale Associate - Soviet

11.2020 - 01.2021

Makeup Artist and Nails - Bella Nails

12.2019 - 02.2021

Face Painter - Stella Events

10.2019 - 03.2020

Administrative Assistant - Foshini

01.2018 - 10.2018

Cathseta - NQF 5, Food And Beverages

Bokgoni Technical Secondary - Matric,