Lesego Makena
Service Leader (hostess)
Pretoria ,Gauteng
Summary
Versatile and dynamic professional with a proven track record at Burger King in enhancing customer satisfaction and reducing employee turnover. Skilled in administrative support and complaint resolution, I excel in fostering positive environments and implementing efficient service protocols. My expertise in sales and collaborative spirit drive superior service standards and operational excellence.
Overview
7
7
years of professional experience
5
5
Certifications
1
1
Language
Work History
Service Leader
Burger King
01.2022 - 09.2024
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Reduced employee turnover by implementing effective hiring practices and fostering a positive work environment.
- Balanced staffing levels appropriately according to demand fluctuations, optimizing labor costs without sacrificing service quality.
- Played an integral role in launching new products or services, coordinating efforts across multiple teams to ensure seamless implementation from start to finish.
- Improved response times to customer inquiries by developing efficient workflows and leveraging technology solutions.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
Makeup Artist and Nails
Bella Nails
12.2019 - 02.2021
- Developed customized makeup plans for bridal parties, contributing to memorable wedding experiences.
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Sanitized makeup tools to avoid spread of infection.
- Applied makeup in accordance with clothing style.
Point of Sale Associate
Soviet
11.2020 - 01.2021
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
Face Painter
Stella Events
10.2019 - 03.2020
- Engaged customers in process to provide memorable experience.
- Demonstrated adaptability by quickly adjusting designs based on client feedback or unforeseen circumstances during events.
- Increased client base through effective marketing efforts, such as social media promotion and networking with event planners.
- Expanded service offerings to include body painting, glitter tattoos, airbrushing techniques upon acquiring additional certifications in these areas.
- Followed health and safety protocols for guest and employee benefit.
Administrative Assistant
Foshini
01.2018 - 10.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Education
NQF 5 - Food And Beverages
Matric -
Skills
Administrative support
Sales expertise
Retail store support
Complaint resolution
Stocking and replenishing
Event organization
Teaching and instruction
Language proficiency
Service standard compliance
Order fulfillment
Accomplishments
Employee of the month
Certification
Service leader
Timeline
S.H.E
09-2024
Fire fighter
08-2024
First aid
07-2024
Service leader
06-2023
Employee of the
05-2023
Service Leader - Burger King
01.2022 - 09.2024
Point of Sale Associate - Soviet
11.2020 - 01.2021
Makeup Artist and Nails - Bella Nails
12.2019 - 02.2021
Face Painter - Stella Events
10.2019 - 03.2020
Administrative Assistant - Foshini
01.2018 - 10.2018
Cathseta - NQF 5, Food And Beverages
Bokgoni Technical Secondary - Matric,